Customer Service Representative

5 days ago


Deeside, Flintshire, United Kingdom Reed Full time

Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at Reed. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, ensuring their technical issues are resolved efficiently and effectively.

Key Responsibilities

  • Provide excellent customer service experience while managing customer expectations
  • Manage faults, requests, and enquiries on behalf of the customer in relation to Broadband & Hosted Telephony
  • Take responsibility of the issue through to resolution, providing proactive and regular progress updates to internal/external customers
  • Build and provision VoIP orders for customers
  • Provisioning and installing hardware
  • Provide product training to customers
  • Provide day-to-day product support to existing customers
  • Be competent navigating 3rd party web portals and quick to learn technical processes
  • Site visits to resolve issues when required
  • Provide out-of-hours support to customers on a rota basis (optional)

Requirements

  • Telecoms background – knowledge of: Network hardware – PC's, Switches, Routers & Firewalls Networking TCP/IP, DNS, VPN's & Router configuration Hosted / IP Telephony systems & SIP Trunks
  • Excellent customer service and communication skills
  • Positive attitude
  • Affective time management skills, with a logical approach to problem solving
  • Ability to work under pressure and within time constraints
  • Ability to work alone as well as part of a team, managing workload while reviewing changing priorities


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