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Customer Service Representative

2 months ago

Deeside, Flintshire, United Kingdom Betsi Cadwaladr University Health Board Full time

Job Overview

We are seeking a highly organized and customer-focused individual to join our team as a Switchboard Call Handler at Betsi Cadwaladr University Health Board. The successful candidate will be the first point of contact for the general public, staff, patients, and carers who require assistance.

Main Responsibilities

  • Provide administrative support to the Community Hospital team
  • Answer and direct phone calls, responding to queries and concerns
  • Manage incoming and outgoing correspondence
  • Maintain accurate records and databases
  • Work collaboratively with other departments to ensure seamless service delivery

Requirements

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment with multiple priorities
  • Strong organizational and time management skills
  • Proficiency in computer software and systems
  • Ability to speak Welsh (minimum level required)

Working for Betsi Cadwaladr University Health Board

We are a leading healthcare organization in Wales, providing a range of services to the community. Our team is committed to delivering high-quality patient care and excellent customer service. If you are a motivated and customer-focused individual who is passionate about making a difference, we encourage you to apply for this exciting opportunity.