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Customer Services Coordinator
1 month ago
Job Title: Customer Services Coordinator
About the Role:
We are seeking a highly organized and customer-focused individual to join our team as a Customer Services Coordinator. In this role, you will be responsible for providing excellent support to our customers across the UK, handling customer enquiries from quotation through to delivery.
Main Duties & Responsibilities:
- Co-ordinate customer enquiries and liaise with internal departments to ensure customer needs are met.
- Ensure commercial expectations are delivered within defined parameters.
- Support and promote our customers understanding of our technical capabilities and service offering.
- Develop understanding of administrative requirements throughout the business process to offer support and cover.
The Ideal Candidate:
- Comfortable using Microsoft Office, with training provided on other systems related to the role.
- Exceptional verbal and written communication abilities, simplifying complex information and influencing positive customer outcomes.
- A proactive approach to taking ownership of customer issues, providing creative solutions, and delivering on promises.
- Strong understanding of continuous improvement principles and their impact on both the organization and customer service.
Location: Corby Location
Salary: £25,000
