Retail Banking Director

21 hours ago


London, Greater London, United Kingdom Kroo Bank Ltd Full time

Join Kroo Bank Ltd as a Retail Banking Director and play a leading role in shaping the future of our bank. We're seeking an experienced professional to drive our customer operations team's success and deliver exceptional customer experiences.

Key Responsibilities

Your responsibilities will include:

  • Developing and implementing Kroo Bank Ltd's retail banking customer service strategy, aligned with the bank's overall goals and vision.
  • Leading a multi-channel customer operations team to deliver exceptional support across live chat, email, phone, and social media.
  • Setting high standards for customer care and service, promoting a culture of excellence within the team and the wider organisation.
  • Establishing and monitoring KPIs to ensure superior service levels, quality, and efficiency.

As a member of our senior leadership team, you'll work closely with internal stakeholders to drive changes to tools, processes, and policies that enhance the customer experience. In terms of salary, we're offering a competitive package of £65,000 - £85,000 per annum, depending on experience.



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