Restaurant Operations Manager

4 days ago


Chipping Norton, Oxfordshire, United Kingdom The Bamford Collection Full time

Restaurant Supervisor Job Description

About The Bamford Collection

The Bamford Collection is a group of consciously minded lifestyle brands committed to nourishing and nurturing people and planet.

Job Summary

We are seeking a Restaurant Supervisor to join our team at The Wild Rabbit, an award-winning pub in the Cotswolds.

Key Responsibilities

  • Work with the General Manager, Restaurant Manager, and Bar Manager to define the guest experience in all areas of the pub: Restaurant, Bar, Private Dining, and Terraces.
  • Deliver unrivalled service based on exceptional fundamentals, training, and development.
  • Display recognition and intuitive service that exceeds guest expectations.
  • Lead services with enthusiasm and a positive attitude.
  • Problem solve to ensure guests have the best experience.
  • Correct deviations from standards in a polite and encouraging manner.
  • Bring fun to the floor and create a positive atmosphere.

Key Performance Indicators

  • Deliver exceptional guest satisfaction.
  • Meet or exceed sales targets.
  • Maintain high standards of service quality.
  • Develop and implement effective strategies to improve service.

Requirements

We are looking for a motivated and customer-focused individual with excellent communication and leadership skills.

Benefits

  • Discounts on products and dining experiences.
  • Volunteering days for charitable activities.
  • Private medical insurance.
  • Pension scheme.
  • Life assurance cover.
  • Mental health support.


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