Casino Performance Director
5 days ago
About This Role
We're seeking a highly motivated Operations Manager Hosting to join our team at Grosvenor Casino Reading South, a part of Redefined Ltd.
What We Offer
- £39,000 per annum (plus monthly tips and annual bonus of up to 15%)
- 28 days annual leave increasing with service
- Balanced 40-hour work week
- Share of Tips
- Life cover and private medical insurance
- Contributory Pension Scheme
- 50% Off All Food
- Team Incentives & Events
- Career Growth
This role involves leading the Hosting Team to deliver exceptional customer experiences and driving performance across the casino. As an Operations Manager, you'll inspire and motivate your team to achieve their best.
Responsibilities
- Drive performance across the casino by supporting the Management Team.
- Lead the Hosting Team to deliver high-quality experiences to customers.
- Develop a capable management team focused on safer gambling, customer excellence, and quality product.
- Prior experience in promotional events and managing/directing retail businesses.
- Excellent communication skills for collaboration with the wider business.
- Sound commercial and financial acumen.
- Demonstrate behaviours supporting inclusion and diversity.
- Flexibility to work peak times (evenings, nights, and weekends).
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