Host Service Operations Lead

2 days ago


Reading, Reading, United Kingdom The Rank Group Full time

Role Overview

Grosvenor Casino Reading South is seeking a skilled Host Service Operations Lead to join their team. As a key member of the management team, you will be responsible for leading the Hosting Team and delivering exceptional customer experiences.

Key Responsibilities

  • Provide an excellent product and customer experience through all hosting activities in the Casino while upholding safer gambling principles.
  • Support the Management Team in driving casino performance against targets covering finance, customer service, and team metrics.
  • Champion and role model the company's values of Service, Teamwork, Ambition, Responsibility, and Solutions.
  • Help build a capable management team who are passionate about safer gambling, customer excellence, and quality products.
  • Assist in recruiting and developing a strong team of multi-skilled employees to deliver the Grosvenor brand experience across sales, leisure, and food and beverage.
  • Proactively drive sales and control margin and costs to increase casino profitability.
  • Ensure the casino complies with all regulations, particularly Gaming Commission licensing requirements, and champion safer gambling practices.

Requirements

  • PML holder with previous casino experience.
  • Previous team leadership experience in a service-driven environment (Hospitality, Entertainment, Leisure, F&B, or similar).
  • Customer-focused with experience in delivering excellent service in hosting activities, front-of-house/reception, F&B, etc.
  • Good at managing change and building a positive culture.
  • Experience of promotional events and managing/directing a customer-oriented retail business to a wide range of customers, including VIPs and regular visitors.
  • Excellent communicator, able to collaborate with the wider business.
  • Sound commercial and financial acumen.
  • Values and personally demonstrates behaviors that support and encourage inclusion and diversity.
  • Flexibility to work at peak times (evenings, nights, and weekends) as required by the business.

What We Offer

  • An estimated salary of £39,000 per annum, plus monthly tips and an annual bonus of up to 15%.
  • 28 days annual leave increasing with service.
  • A balanced 40-hour work week.
  • A share of tips.
  • Life cover and private medical insurance.
  • Contributory Pension Scheme.
  • 50% Off All Food.
  • Team Incentives & Events.
  • Career Growth Opportunities.

  • Party Host

    1 month ago


    Reading, Reading, United Kingdom Leisure (Operations) Full time

    We are Places for People Group, a social enterprise that believes in the power of community. Our mission is to create active places and healthy people for communities to thrive.As a Party Host at Places Leisure, you will play a key role in delivering fun and memorable experiences for children at our centres. Your responsibilities will include organizing...

  • Customer Service Host

    2 weeks ago


    Reading, Reading, United Kingdom Miller & Carter Full time

    What We're Looking ForWe're looking for a Customer Service Host who will provide a warm welcome and excellent service to our guests. As a key member of our team, you will be responsible for serving food and drink to our guests that keeps them coming back.The RoleGreet and serve guests with a smileMaintain the highest standards of cleanliness and safetyWork...


  • Reading, Reading, United Kingdom Point of Rental Software Full time

    Job SummaryThe Cloud Application Services Team Lead will be responsible for leading the Application Services team and contributing to the team's success. This includes ensuring the team meets all project timelines, managing the ticket backlog, and communicating with other teams. The ideal candidate will have experience with cloud-hosted environments, Point...


  • Reading, Reading, United Kingdom Penta Hotels Worldwide GmbH Full time

    About the RoleAs a Guest Service Supervisor at Penta Hotels Worldwide GmbH, you will be the driving force behind delivering exceptional guest experiences. Your role will involve hosting our valued guests in the Penta Lounge, providing a warm welcome and ensuring their stay is truly memorable.Key ResponsibilitiesPrioritize guest needs and provide prompt...

  • Lead Physiotherapist

    4 weeks ago


    Reading, Reading, United Kingdom Ramsay Health Care UK Operations Limited Full time

    About the RoleRamsay Health Care UK Operations Limited is seeking an experienced and enthusiastic Lead Physiotherapist to join our Physiotherapy team at Berkshire Independent Hospital. As a key member of our team, you will be responsible for leading the day-to-day management of the out-patient physiotherapy service, reporting to the Physiotherapy...

  • Hospitality Host

    18 hours ago


    Reading, Reading, United Kingdom Stonegate Group Full time

    Location: The CrownWe are seeking a charismatic and friendly individual to join our Front of House Team as a Hospitality Host. If you have excellent communication skills, a passion for delivering great experiences, and the ability to work well under pressure, this could be the perfect opportunity for you.About YouAble to welcome and engage every guest with...

  • Service Manager

    4 weeks ago


    Reading, Reading, United Kingdom Ernest Gordon Recruitment Limited Full time £50,000 - £55,000

    Service Manager - HVAC Team LeadAre you a seasoned Service Manager with a background in the HVAC industry looking to take charge of a team of Field Service Engineers and Support Staff for a growing company?This role will involve managing a team of Field Service Engineers and support staff, making sure they are performing their roles effectively and ensuring...

  • Lead Physiotherapist

    4 weeks ago


    Reading, Reading, United Kingdom Ramsay Health Care UK Operations Limited Full time

    About the RoleWe are seeking an experienced and enthusiastic Lead Physiotherapist to join our Physiotherapy team at Berkshire Independent Hospital. As a key member of our team, you will be responsible for leading the day-to-day management of our out-patient physiotherapy service, reporting to the Physiotherapy Manager.Main ResponsibilitiesThe successful...

  • Lead Physiotherapist

    4 weeks ago


    Reading, Reading, United Kingdom Ramsay Health Care UK Operations Limited Full time

    About the RoleWe are seeking an experienced and enthusiastic Lead Physiotherapist to join our Physiotherapy team at Berkshire Independent Hospital. As a key member of our team, you will be responsible for leading the day-to-day management of our out-patient physiotherapy service, reporting to the Physiotherapy Manager.Main ResponsibilitiesThe successful...

  • Part-Time House Host

    4 weeks ago


    Reading, Reading, United Kingdom edyn Full time

    Part-Time House HostWe're looking for a House Host to join our team at SACO Reading, Castle Crescent. As a House Host, you'll be responsible for providing a warm and welcoming experience for our guests.Key Responsibilities:Deliver exceptional guest experience by providing a feeling of simplicity, calm, and sanctuary.Contribute to the development of new and...


  • Reading, Reading, United Kingdom Point of Rental Software Full time

    About the role:The Cloud Application Services Lead will be responsible for leading the Application Services team and contributing to the team's success. This includes ensuring the team meets all project timelines, managing the ticket backlog, and communicating with other teams. The role also involves being a contributing team member and setting up the Point...


  • Reading, Reading, United Kingdom Point of Rental Software Full time

    Cloud Application Services Lead – Point of Rental SoftwareThe role of a Cloud Application Services Lead is to lead the Application Services team and be a contributing team member. This includes leading the Application Services team by ensuring the team is meeting all timelines for projects, managing ticket backlog, communicating to other teams while also...

  • Service Manager

    4 weeks ago


    Reading, Reading, United Kingdom Ernest Gordon Recruitment Limited Full time

    Service Manager - HVAC Team LeadErnest Gordon Recruitment Limited is seeking an experienced Service Manager to lead our HVAC team. The successful candidate will be responsible for managing a team of Field Service Engineers and support staff, ensuring they are performing their roles effectively and ensuring their welfare. This role involves managing the...


  • Reading, Reading, United Kingdom edyn Full time

    Part-Time House Host OpportunityWe're seeking a House Host to join our team at SACO Reading, Castle Crescent. As a House Host, you'll be responsible for delivering our guest experience by providing a feeling of simplicity, calm, and sanctuary.Key Responsibilities:Provide exceptional customer service to our guestsContribute to a welcoming and relaxing...


  • Reading, Reading, United Kingdom Point of Rental Software Full time

    About the RoleThe role of a Cloud Application Services Lead at Point of Rental Software involves leading the Application Services team and contributing as a team member.Key responsibilities include ensuring the team meets project timelines, managing ticket backlogs, communicating with other teams, and being a contributing team member.Additional...

  • Part-Time House Host

    3 weeks ago


    Reading, Reading, United Kingdom edyn Full time

    SACO Reading, Castle Crescent: A Sanctuary for Free-Thinking UrbanitesWe're searching for a House Host to join our team of free thinkers and collaborators. As a Part-Time House Host, you will be responsible for providing all the reassurance our guests need to relax into their stay.Key Responsibilities:Deliver our guest experience by contributing a feeling of...

  • Hotel Team Lead

    4 weeks ago


    Reading, Reading, United Kingdom Penta Hotels Worldwide GmbH Full time

    About the RoleWe are seeking a skilled Hotel Team Lead to join our team at Penta Hotels Worldwide GmbH. As a key member of our hotel staff, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our visitors.Key ResponsibilitiesPenta Lounge Management: You will be the host in our Penta Lounge, where guests can...


  • Reading, Reading, United Kingdom Royal Berkshire Fire and Rescue Service Full time

    Job DescriptionAbout the role:Royal Berkshire Fire and Rescue Service is a forward-thinking and community-focused organisation that works collaboratively to deliver high-quality services to the people of Berkshire.We are seeking a dedicated and skilled professional to join our team as Chief Operations Officer for Corporate Services. The successful candidate...


  • Reading, Reading, United Kingdom edyn Full time

    Part-Time House Host OpportunityWe're searching for a House Host to join our team of free thinkers and collaborators.As a House Host, you will be responsible for delivering our guest experience by contributing a feeling of simplicity, calm and sanctuary seeking new and smarter ways to deliver soulful hospitality to our guests through creativity and...

  • Lead Physiotherapist

    3 weeks ago


    Reading, Reading, United Kingdom Ramsay Health Care UK Operations Limited Full time

    Job SummaryWe are seeking an experienced and enthusiastic Lead Outpatient Physiotherapist to join our Physiotherapy team at Berkshire Independent Hospital. The successful candidate will lead the day-to-day management of the out-patient physiotherapy service, reporting to the Physiotherapy Manager.Main Duties of the JobThe successful applicant will be...