Cloud Application Services Team Lead
4 weeks ago
Cloud Application Services Lead – Point of Rental Software
The role of a Cloud Application Services Lead is to lead the Application Services team and be a contributing team member. This includes leading the Application Services team by ensuring the team is meeting all timelines for projects, managing ticket backlog, communicating to other teams while also being a contributing team member and installing and setting up the Point of Rental application either in a cloud-hosted environment or on a physical server to meet a customer's needs. Each environment is tailored to the number of users and add-on services purchased. Environments can be as simple as a single machine to a RDS Farm. Set up backup schedules and SQL servers.
This role requires you to work with Project Managers to keep projects on task, but also requires self-management of tasks assigned to you and keeping track of the other projects of those on your team.
Key Responsibilities- Team Lead responsibilities include ensuring that all projects are completed on time, inter-team communication, delegation of tasks, and supporting the team to enable them to complete their tasks.
- Hardware configuration including but not limited to Windows Server, storage, printers, scanners, and credit card terminals.
- Setup of physical servers or servers in Cloud environments.
- Network administration and setup (Router configuration including VPN deployments).
- Setup of Rental software and Point of Rental licensing.
- Ordering of physical hardware and software licenses.
- Collaboration across departments to coordinate customer deployments.
- Proficiency in Microsoft Windows operating systems and Office 365 applications.
- Associate's Degree or Higher or equivalent work experience.
- Telephone/Remote Customer Support experience (Can be replaced with onsite experience or equivalent customer service experience).
- Remote Windows Administration for offices of 1 to 15 users.
- Understanding of networking concepts and protocols.
- 3-4 years of experience in a similar IT support role.
- Ability to participate in rotating On-Call Support required.
- Group Policy and Active Directory administration.
- Small Business Network Routers and Switches (SonicWALL, NETGEAR, Cisco).
- Dell Workstations and Servers setup and maintenance.
- Microsoft SQL Server/Express 2019 setup and configuration.
- Strong understanding of Microsoft Terminal Services/Remote Desktop Services.
Job Type: Full-Time, Salary.
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