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NHS Front Desk Assistant

1 month ago

Southampton, Southampton, United Kingdom Reed Full time
Team Assistant (Front House Receptionist) Opportunity

We are seeking a highly skilled and organised Team Assistant to join our team at a local health centre in Southampton. As a Front House Receptionist, you will be the first point of contact for visitors, patients, and staff, providing a warm and professional welcome.

Key Responsibilities:
  • Front Desk Reception: Serve as the initial point of contact, greeting visitors and patients, and providing administrative support.
  • Communication: Answer and redirect phone calls, take messages, and ensure accurate communication.
  • Administrative Support: Provide administrative assistance to various teams, including calendar management, meeting arrangements, and general office tasks.
  • Collaboration: Work with internal stakeholders to ensure smooth operations and efficient service delivery.
  • Mail and Package Handling: Handle incoming and outgoing mail and packages, ensuring proper distribution and record-keeping.
  • Record-Keeping: Maintain accurate records and databases, ensuring data integrity and confidentiality.
Requirements:
  • Interpersonal and Communication Skills: Exceptional ability to interact effectively with individuals at all levels.
  • Customer Service Orientation: Strong customer service skills, with a friendly and approachable demeanour.
  • Technical Skills: Proficiency in using computer systems, including Microsoft Office Suite and email applications.
  • Organisational Skills: Excellent organisational skills, with the ability to multitask and prioritise effectively in a fast-paced environment.
  • Attention to Detail: Attention to detail and accuracy in record-keeping and administrative tasks.

To be successful in this role, you will have a passion for delivering exceptional customer service and a desire to contribute to the vital work of the NHS trust. If you are a motivated and organised individual with excellent communication skills, we encourage you to apply for this exciting opportunity.