Clinical Records System Support Specialist

4 weeks ago

Southampton, Southampton, United Kingdom Solent NHS Trust Full time

About the Role

We are seeking an experienced Clinical Records System Support Specialist to join our team at Solent NHS Trust. As a key member of our Information Systems team, you will be responsible for providing comprehensive support for our clinical records systems, ensuring that staff can use these systems proficiently and effectively.

Key Responsibilities

  • Lead on all operational changes to Solent NHS Trust Clinical Records Systems, including SystmOne, in liaison with clinical services and promote best practice by regular communication with service users.
  • Support the Product Specialists to manage and action all requests for change to Solent NHS Trust Clinical Records Systems, liaising with suppliers for any functional changes which fall outside system administration functionality.
  • Maintain operational support of the various national HSCIC applications and key local systems, ensuring the day-to-day running of a quality service, including the investigation of appropriate calls logged to the Service Desk.
  • Provide an effective interface between users and system providers, supplying all necessary diagnostic information, according to established procedures. Monitor progress and apply escalation procedures for problems not progressing satisfactorily.
  • Provide sufficient cover during day-to-day operations, system upgrades.
  • Attend external meetings and actively participate, particularly TPP SystmOne User Groups for Solent NHS Trust, to advise on build and support.

About Us

Solent NHS Trust is working with other local NHS Trusts to create a new organisation, bringing together all community, mental health and learning disability services from across Hampshire and Isle of Wight. The new Trust will be formed by the end of 2024, and we are seeking experienced professionals to join our team.

Person Specification

Essential

  • Good educational background to degree level or equivalent, demonstrable work/management experience.
  • Advanced ECDL or relevant IT skills qualification.
  • Experience of working in a clinical records system support function.
  • Experience of large system and application first line support and supporting/delegating for senior application managers.
  • Experience of identifying problems and inconsistencies within the complexity of the application.
  • Experience of disseminating the importance of data quality in an application support role.
  • Experience of routine, ad-hoc statistical and statutory reporting along with interpretation of results.
  • Experience of working under pressure particularly with end-users at all levels of seniority.

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