Therapy Administrative Team Lead

2 weeks ago


Chesterfield, Derbyshire, United Kingdom Chesterfield Royal Hospital NHS Foundation Trust Full time
Job Summary:
We are seeking an experienced Therapy Administrative Co-ordinator to join our team at Chesterfield Royal Hospital NHS Foundation Trust.
Main Responsibilities:
As a Therapy Administrative Co-ordinator, you will be responsible for supervising and leading the Therapy Administration Team, ensuring a comprehensive, high-quality, and efficient service is provided at all times.
You will also provide a professional administrative service to the Heads of Service, Therapists, and Dietitians across all 5 services, Nutrition and Dietetics, Occupational Therapy, Physiotherapy, Podiatry, and Speech and Language Therapy.
Key Duties:
  1. Communication: Provide and receive complex, sensitive, and contentious information and communicate with staff at all levels, including multidisciplinary teams, heads of service, clinicians, patients, carers, and outside agencies.
  2. Representation: Represent the department at regular Trust and departmental meetings, presenting, exchanging, and gathering information, and acting as a spokesperson.
  3. Incident Management: Deal with incidents and informal complaints from patients, investigating, commenting, and reporting findings and recommendations via the Trust Datix system.
  4. Staff Supervision: Ensure on a day-to-day basis, the effective supervision of all administrative staff within the department, including the movement of staff across working areas to meet service needs.
  5. Work Allocation: Organise and manage work allocation rotas to provide continuity of cover, ensuring standards are maintained at all times.
  6. Training and Development: Ensure all mandatory and role-specific training for admin staff is up to date and maintain up-to-date records.
  7. Recruitment and Selection: Support the Care Unit Co-ordinator in the recruitment and selection process for new staff within the admin team.
  8. Appraisals: Implement and review a programme of appraisals with all administrative staff, creating personal development plans.
  9. System Implementation: Oversee the implementation of new systems or procedures, ensuring administrative staff are fully competent in job roles, and regular audit and data quality checks are carried out.


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