Block Portfolio Manager
3 days ago
GKR International - Real Estate Talent Specialists is seeking a skilled Residential Block Manager to join our team in Richmond, London. This role offers a competitive salary of £40,000 - £60,000 per annum.
The ideal candidate will manage a portfolio of residential blocks, ensuring effective service charge management, compliance with leasehold regulations, and top-tier customer service. This role also involves working with the maintenance team to diagnose problems, guide and advise on long-term maintenance and capex strategy, and conduct regular site inspections to ensure properties are well-maintained.
This position provides opportunities for professional development and training, as well as a supportive and collaborative working environment.
Key Responsibilities include:
- Prepare and manage annual service charge budgets.
- Ensure timely collection and reconciliation of service charge funds.
- Handle financial queries from leaseholders and stakeholders.
- Organizing routine and emergency maintenance.
- Conducting regular site inspections to ensure properties are well-maintained.
- Managing relationships with contractors and suppliers, ensuring value for money and quality service.
- Ensuring properties comply with all relevant health and safety regulations.
- Maintaining accurate records and documentation in line with statutory requirements.
- Coordinating fire risk assessments, health and safety audits, and insurance renewals.
- Organizing and attending AGMs and residents' meetings.
- Preparing agendas, minutes, and following up on action points.
- Providing excellent customer service, addressing leaseholder queries and concerns promptly.
- Proven experience in residential block management.
- Strong understanding of service charges, leasehold management.
- Knowledge of relevant legislation, including the Landlord & Tenant Act and health and safety regulations.
- Practical problem-solving skills, willingness to be hands-on, and ability to use tools to solve problems proactively.
- Excellent organizational and time-management skills.
- Exceptional customer service and communication abilities.
- Proficiency in property management software and Microsoft Office.
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