Parts Coordinator

3 weeks ago


Wednesbury, Sandwell, United Kingdom fish4.co - Jobboard Full time
Parts Controller Job Description

An award-winning commercial vehicle maintenance company is seeking a skilled Parts Controller to join their busy office in Wednesbury. This exciting role requires a confident communicator who can prioritize a busy workload and ensure the smooth progression of repair events for clients and their customers.

Key Responsibilities:
  • Respond to customer, colleague, and client telephone calls in a professional, courteous, and efficient manner, quickly assessing the requirements.
  • Update customers and internal colleagues clearly articulating next steps and actions being taken in an efficient and timely manner.
  • Check POD for planning the engineer to re-attend a repair event.
  • Check details of all ongoing events, updating status and confirming accurately and clearly to allow the customer to be updated.
  • Check job sheets to verify all parts are booked as ordered and required.
  • Make clear notes to job sheets for stores to Pick and pack, right first time.
  • Ensure email in-boxes are handled efficiently and effectively, taking appropriate action to address issues raised. Report all incidents to a line manager.
Person Specification:
  • Excellent communication abilities.
  • Great customer service skills.
  • Proficiency in Microsoft Office suite.
  • Good numeracy skills.
  • Strong organisational skills & attention to detail.
  • Previous experience as a Parts Controller in the commercial vehicle or Automotive Industry (desirable).

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