Hospitality Service Associate

4 weeks ago


York, York City, United Kingdom Aimbridge Hospitality Full time

At Aimbridge Hospitality, we're passionate about delivering exceptional guest experiences. As a Food & Beverage Assistant, you'll be the first point of contact for our guests, providing a warm welcome and professional service.

About the Role

This role is based at Mercure York Fairfield Manor, where you'll work closely with your team to ensure every shift runs smoothly and efficiently. Your duties will include greeting guests, taking orders, and serving food and beverages in a timely manner.

Job Responsibilities
  • Greet guests with a friendly smile and provide exceptional customer service throughout their stay.
  • Take food and beverage orders accurately and promptly serve them to guests.
  • Upsell menu items as required to enhance the guest experience.
  • Handle cash, card, and other forms of payment efficiently and accurately.
  • Maintain a clean and tidy dining area, including tables, chairs, and floor.
  • Set up and clear tables for breakfast, lunch, and dinner.
  • Serve guests in our conference and events areas.
  • Assist with room service orders as required.
  • Provide excellent customer service at all times and ensure that health and safety regulations are followed.
What We Offer

We offer a competitive salary of £20,000 - £25,000 per annum, depending on experience. You'll also have access to a range of benefits, including hotel discounts, wagestream, and 24/7 employee assistance programme.

Requirements

To succeed in this role, you'll need to be passionate about delivering exceptional guest experiences and living through our brand standards. You'll be guest-focused, passionate about providing great service, and have bags of personality and a real flair for hospitality.


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