IT Operations Manager

5 days ago


Corsham, United Kingdom Global Technology Solutions Ltd Full time

About Us

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We are Global Technology Solutions Ltd, a dynamic company committed to delivering exceptional services and supporting growth.

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Our team is looking for a talented System Administrator to lead our service delivery efforts, ensure high-quality support, and drive continuous improvement.

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The successful candidate will have expertise in Jira ITSM, ServiceNow, and AWS Cloud Monitoring, as well as excellent leadership skills to engage stakeholders and improve service performance.

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The estimated salary range for this role is £42,000-£50,000 per annum, based on industry benchmarks and location.

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Job Description

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This role involves managing ITSM processes, overseeing ServiceNow platform operations on AWS, and leading incident response planning.

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You will be responsible for ensuring stable, compliant, and secure environments, as well as implementing business continuity plans.

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The key responsibilities include:

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  1. ">
  2. Leading the Service Desk team and ensuring top-quality end-user support.">
  3. Overseeing platform operations on ServiceNow within AWS.">
  4. Implementing and monitoring business continuity and incident response plans.">
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Requirements

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To be successful in this role, you will need:

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  • ">
  • Jira ITSM proficiency">
  • ServiceNow expertise">
  • AWS Cloud Monitoring knowledge">
  • Strong leadership skills">
  • ITIL certification">
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Benefits

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  • Estimated salary: £47,500 per annum">
  • Private healthcare">
  • Unlimited holiday policy">
  • In-house training">
  • Auto-enrolment pension scheme">
  • Work Environment: Balanced culture with employee socials and events">
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Why Join Us?

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Global Technology Solutions Ltd offers a supportive work environment, opportunities for growth, and a competitive salary package.

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This is a great chance to make a meaningful impact and contribute to the success of our team.



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