IT Operations Manager
5 days ago
About Us
">We are Global Technology Solutions Ltd, a dynamic company committed to delivering exceptional services and supporting growth.
">Our team is looking for a talented System Administrator to lead our service delivery efforts, ensure high-quality support, and drive continuous improvement.
">The successful candidate will have expertise in Jira ITSM, ServiceNow, and AWS Cloud Monitoring, as well as excellent leadership skills to engage stakeholders and improve service performance.
">The estimated salary range for this role is £42,000-£50,000 per annum, based on industry benchmarks and location.
">Job Description
">This role involves managing ITSM processes, overseeing ServiceNow platform operations on AWS, and leading incident response planning.
">You will be responsible for ensuring stable, compliant, and secure environments, as well as implementing business continuity plans.
">The key responsibilities include:
">- ">
- Leading the Service Desk team and ensuring top-quality end-user support.">
- Overseeing platform operations on ServiceNow within AWS.">
- Implementing and monitoring business continuity and incident response plans.">
Requirements
">To be successful in this role, you will need:
">- ">
- Jira ITSM proficiency">
- ServiceNow expertise">
- AWS Cloud Monitoring knowledge">
- Strong leadership skills">
- ITIL certification">
Benefits
">- ">
- Estimated salary: £47,500 per annum">
- Private healthcare">
- Unlimited holiday policy">
- In-house training">
- Auto-enrolment pension scheme">
- Work Environment: Balanced culture with employee socials and events">
Why Join Us?
">Global Technology Solutions Ltd offers a supportive work environment, opportunities for growth, and a competitive salary package.
">This is a great chance to make a meaningful impact and contribute to the success of our team.
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