Service Operations Manager

2 days ago


Corsham, Wiltshire, United Kingdom Global Technology Solutions Full time
Job Description:
We are seeking a highly experienced Service Operations Manager to join our team at Global Technology Solutions. As a key member of our operations team, you will be responsible for leading the Service Desk team, managing platform and hosting operations, and driving continuous improvement initiatives. The ideal candidate will have extensive experience in Jira ITSM, ServiceNow, and AWS CloudTrail and CloudWatch, as well as strong leadership and communication skills.

Responsibilities:
  • Lead the Service Desk team in delivering exceptional end-user support, utilising Jira ITSM to oversee incident, request, and problem management.
  • Manage platform and hosting operations within ServiceNow on AWS, ensuring a secure, stable, and compliant environment for all applications.
  • Oversee and ensure configuration and asset management accuracy in the ServiceNow CMDB.
  • Develop and implement business continuity and incident response plans, using AWS CloudTrail and CloudWatch for proactive monitoring of platform health and security.
  • Lead the end-to-end implementation and improvement of ITSM processes, aligning with ITIL best practices and MOD standards.


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