IT Service Operations Manager
2 days ago
Job Summary
We are seeking an experienced IT Service Operations Manager to join our team at Yolk Recruitment Ltd. As a key member of our organization, you will play a crucial role in driving the success of our clients by managing and delivering exceptional service.
About the Role
The successful candidate will have experience in leading teams and managing complex contracts. You will be responsible for developing and implementing strategies to maximize order intake and drive business growth. Your excellent communication and interpersonal skills will enable you to build strong relationships with internal stakeholders and external customers.
Key Responsibilities
- Develop and implement strategies to maximize order intake and drive business growth.
- Lead client response to customer requirements for incremental business.
- Produce and deliver plans to meet client requests, ensuring timely and high-quality results.
- Coordinate commercial, financial, and technical inputs to service proposals.
- Organize and run internal and customer-facing reviews.
- Ensure all tasks requiring action by team members are completed on time and to a high standard.
- Prepare and support presentations at risk management reviews.
- Identify and implement continuous improvements to departmental operations.
- Support performance analysis and departmental reporting.
- Facilitate meetings and draft minutes for formal release.
- Ensure Service Level Targets (SLTs) agreed with internal and external suppliers are met.
- Represent Service Development at specific meetings and workshops.
- Manage Service Development responsibilities through appropriate tools.
- Compile and deliver management reports as required.
- Forecast future order intake and generate orders for Clients Secure Communications in consultation with Service Management.
Requirements
- IT Service Management, including ITIL Version 3 or 4 at the Foundation level.
- Project Management, such as APM Project Fundamentals Qualification (PFQ), PMI Certified Associate in Project Management (CAPM), or similar.
- Bid Management, including Association of Proposal and Bid Management Professionals (APMP) and Shipley bid management techniques.
- Persuasive: the ability to influence internal and external stakeholders to achieve business goals.
- Analytical: the ability to interpret and understand the impact of customer requests.
- Communication: the ability to communicate with various stakeholders using different mediums.
- Creative: the ability to create meaningful customer-focused offers.
- Organized: the ability to plan and execute projects to deliver required outputs.
- IT literate, including Microsoft Office proficiency, especially Excel, PowerPoint, and Word.
Location: Corsham, Wiltshire.
Duration: 6 months.
Interview Process: Single stage virtual interview.
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