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Desktop Support Specialist

2 months ago

Edinburgh, Edinburgh, United Kingdom Dexcom Full time

About Dexcom

Dexcom is a pioneering company in continuous glucose monitoring (CGM). Our mission is to improve human health by providing personalized, actionable insights. We're driven by a team of passionate individuals who are committed to earning the trust of our customers.

Our Team

The Desktop Support Team is a high-performing group of specialists dedicated to ensuring technology needs are met with efficiency and expertise. Each member brings a unique set of skills and a passion for solving technical challenges.

What We're Looking For

  • A customer-focused mindset and the ability to interact with colleagues to resolve their issues.
  • Expert-level support for hardware, software, and operating systems on desktops, laptops, and peripherals.
  • The ability to troubleshoot and resolve complex technical issues.
  • Strong knowledge of desktop operating systems, including Windows 10/11 and macOS.
  • Working knowledge of Microsoft SCCM & Endpoint Manager/Intune platforms.
  • Certifications such as ITIL v4 Foundation, CompTIA A+, Microsoft Certified: Endpoint Administrator, or equivalent.

What We Offer

  • An exciting opportunity to be part of a dynamic, innovative, and progressive multinational organisation.
  • The ability to shape and influence, making a real difference to those living with Diabetes.
  • Opportunity to carve out a long-term career.
  • Access to outstanding training and development programmes.
  • Attractive benefits including Performance-Based bonus, Private Pension, Life and Accident Insurance, Private Health Care, Team Events, Recognition Awards, Health & Wellness Services, Training, Education & Professional Qualifications Support & Product Discounts.

Please Note

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.