Desktop Support Specialist

4 weeks ago

Edinburgh, Edinburgh, United Kingdom Global Technology Solutions Ltd Full time
Job Title: Desktop Engineer

Contract Length: 3 months

Day Rate: £240 inside IR35 through umbrella

Location: Edinburgh

Must be holding SC Clearance


About the Role

We are seeking a skilled Desktop Engineer to join our team in Edinburgh. As a Desktop Engineer, you will be responsible for resolving a wide variety of desktop software and hardware incidents, as well as some physical network duties.


Key Responsibilities
  • Maintain and promote the highest level of service to the client
  • Adhere to technical standards, service delivery processes, and ensure service delivery is both cost-effective and efficient
  • Responsible for Incident ticket handling, escalation, and problem diagnosis
  • Desktop/Laptop/VDI - build, configuration, and deployment to end users
  • Assist with software installation/deployment
  • Assist with Smartphone deployments

Secondary Responsibilities
  • Assisting the 3rd Line support teams with laptop, desktop, and VDI terminals support tickets
  • Hardware installation/upgrade/break fix for desktop, laptop, and server
  • Smartphone support
  • Network patching and troubleshooting

Essential Skills and Qualifications
  • Knowledge of Microsoft Windows 10 Operating Systems - Deployment, configuration, and support
  • Knowledge of Microsoft Office 2010 onwards
  • Working knowledge of Active Directory - Users and Computers
  • Have an understanding of DNS, DHCP
  • Working knowledge of Cisco AnyConnect VPN
  • RSA Secure Login administration
  • Proven and demonstrable software and hardware troubleshooting skills
  • Knowledge of Microsoft SCCM and OS/Application deployment
  • Good written communication: concise and accurate call logging, documentation, and email correspondence
  • Able to work well as part of a team or independently

Desirable Skills/Qualifications
  • ITIL Version 3/4 Foundation
  • CompTia A+ Certification
  • Microsoft Windows 7/10 training and certification

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