Healthcare Support Assistant

2 weeks ago


Bedford, Bedford, United Kingdom NHS Jobs Full time
Job Summary

We are seeking a skilled and compassionate individual to join our team as a Waiting List Assistant. As a key member of our department, you will play a vital role in providing exceptional patient care and support.

Key Responsibilities
  1. Welcoming Patients and Relatives
  • Welcome patients, relatives, and visitors to the department, providing advice, guidance, and information as needed.
  • Deal with telephone enquiries from patients and relatives in a polite and professional manner, ensuring accurate and compliant information.
Communication and Conflict Resolution
  • Use effective communication skills to overcome barriers, such as language or disability, when interacting with patients and relatives.
  • Remain composed and professional when faced with aggressive or violent behaviour, showing empathy and respect.
Confidentiality and Data Protection
  • Ensure confidentiality and data protection policies are upheld when handling patient information.
Requirements

To be successful in this role, you will need to possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. You will also need to be able to maintain confidentiality and handle sensitive information with discretion.

We offer a supportive and inclusive work environment, with opportunities for professional development and growth. If you are a motivated and compassionate individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.



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