Assistant Shop Manager

4 hours ago


Dorking, Surrey, United Kingdom The Children's Trust Full time
Job Title: Assistant Shop Manager

We are seeking an experienced and motivated Assistant Shop Manager to join our team at The Children's Trust. As a key member of our retail team, you will play a vital role in supporting the Shop Manager to achieve our retail strategy and contribute to the success of our shops.

Key Responsibilities:
  • Income Generation: Assist the Shop Manager to manage the Retail budget to achieve agreed targets, including maximising shop sales, achieving Gift Aid sales conversion targets, and maintaining high levels of shop presentation.
  • Administration and Compliance: Ensure adherence to The Children's Trust policies and procedures, including Health & Safety legislation, Trading Standards, and Gift Aid.
  • Personnel and Training: Support the Shop Manager to ensure the Shop's team are recruited, retained, and developed, including deputising for the Shop Manager as necessary.
  • Customer Service: Ensure customer care and quality of service, providing excellent customer care through quality of service, dealing with complaints efficiently and effectively.

About The Children's Trust: We are a leading charity that supports children with brain injuries and their families. Our shops play a vital role in raising funds to support our work.

What We Offer: A competitive salary, excellent benefits package, and the opportunity to work for a leading charity making a real difference to the lives of children and their families.



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