Senior Premium Processing Manager – Pillar Lead

4 weeks ago


London, Greater London, United Kingdom The Ardonagh Group Full time

Purpose of the Role:

To provide strategic oversight and support for the Property, Construction, Programmes and Profin, Global Casualty, UK & Ireland pillars. The successful candidate will be responsible for leading a team of Subject Matter Experts (SMEs) and ensuring the smooth operation of the pillars.



Key Role Accountabilities:

  • Act as the main point of contact for Pillar Management and ensure effective communication between teams.
  • Monitor income for the Pillar ahead of month end and report any failures or successes to the Head of Finance.
  • Provide first-level support for the LOB (Line of Business) SMEs and escalate high-priority issues to the Head of Premium Processing.
  • Oversee workflow within the LOB's aligned to the Pillar and ensure timely completion of tasks.
  • Review RFT (right First Time) Stats from the bureau and share insights with the team to drive improvement.
  • Ensure Business Continuity Plan (BCP) is in place and followed in the event of a workflow tool failure.
  • Lead Performance Reviews for team members within the Pillar and ensure Continued Personal Development (CPD) and online learning are completed on time.
  • Approve absence within the Pillar and arrange Training and Development as needed.
  • Grant system access to team members within the Pillar.


Qualifications & Experience:

The ideal candidate will have a minimum of 5 years' experience in a Team Leader/Senior Premium Processing role, with a strong background in Binding Authority.



Person Specification:

The successful candidate will be highly organized, have excellent communication skills, and be able to lead a team effectively.



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