Senior Premium Processing Manager – Pillar Lead
4 weeks ago
Purpose of the Role:
To provide strategic oversight and support for the Property, Construction, Programmes and Profin, Global Casualty, UK & Ireland pillars. The successful candidate will be responsible for leading a team of Subject Matter Experts (SMEs) and ensuring the smooth operation of the pillars.
Key Role Accountabilities:
- Act as the main point of contact for Pillar Management and ensure effective communication between teams.
- Monitor income for the Pillar ahead of month end and report any failures or successes to the Head of Finance.
- Provide first-level support for the LOB (Line of Business) SMEs and escalate high-priority issues to the Head of Premium Processing.
- Oversee workflow within the LOB's aligned to the Pillar and ensure timely completion of tasks.
- Review RFT (right First Time) Stats from the bureau and share insights with the team to drive improvement.
- Ensure Business Continuity Plan (BCP) is in place and followed in the event of a workflow tool failure.
- Lead Performance Reviews for team members within the Pillar and ensure Continued Personal Development (CPD) and online learning are completed on time.
- Approve absence within the Pillar and arrange Training and Development as needed.
- Grant system access to team members within the Pillar.
Qualifications & Experience:
The ideal candidate will have a minimum of 5 years' experience in a Team Leader/Senior Premium Processing role, with a strong background in Binding Authority.
Person Specification:
The successful candidate will be highly organized, have excellent communication skills, and be able to lead a team effectively.
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