Senior Premium Processing Lead

4 weeks ago


London, Greater London, United Kingdom Ardonagh Advisory Full time

Purpose of the Role:

To provide strategic oversight and support for the Property, Construction, Programmes and Profin, Global Casualty, UK & Ireland pillars, ensuring seamless operations and exceptional results.

Key Role Accountabilities:

  • Act as the primary point of contact for Pillar Management and SMEs.
  • Monitor income for the Pillar ahead of month end and report any failures or wins to the Head of Finance.
  • Provide first-line support for LOB SMEs and escalate high-priority issues to the Head of Premium Processing.
  • Oversee workflow within the LOB's aligned to the Pillar, ensuring efficient processes and timely completion.
  • Review RFT Stats from the bureau and drive improvement by cascading outputs to the team.
  • Ensure Business Continuity Plan (BCP) is in place and followed in the event of workflow tool failure.
  • Lead Performance Reviews for team members within the Pillar and ensure CPD and online learning are completed prior to deadlines.
  • Approve absence within the Pillar and arrange Training and Development as needed.
  • Grant system access to team members within the Pillar.

Qualifications & Experience:

Minimum 5 years' experience in a Team Leader/Senior Premium Processing role, with Binding Authority experience required.

Person Specification:

Organised, with excellent interpersonal skills and the ability to drive results in a fast-paced environment.



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