Senior Premium Processing Lead
4 weeks ago
Purpose of the Role:
To provide strategic oversight and support for the Property, Construction, Programmes and Profin, Global Casualty, UK & Ireland pillars, ensuring seamless operations and exceptional results.
Key Role Accountabilities:
- Act as the primary point of contact for Pillar Management and SMEs.
- Monitor income for the Pillar ahead of month end and report any failures or wins to the Head of Finance.
- Provide first-line support for LOB SMEs and escalate high-priority issues to the Head of Premium Processing.
- Oversee workflow within the LOB's aligned to the Pillar, ensuring efficient processes and timely completion.
- Review RFT Stats from the bureau and drive improvement by cascading outputs to the team.
- Ensure Business Continuity Plan (BCP) is in place and followed in the event of workflow tool failure.
- Lead Performance Reviews for team members within the Pillar and ensure CPD and online learning are completed prior to deadlines.
- Approve absence within the Pillar and arrange Training and Development as needed.
- Grant system access to team members within the Pillar.
Qualifications & Experience:
Minimum 5 years' experience in a Team Leader/Senior Premium Processing role, with Binding Authority experience required.
Person Specification:
Organised, with excellent interpersonal skills and the ability to drive results in a fast-paced environment.
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