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Senior Premium Processing Specialist

1 month ago

London, Greater London, United Kingdom Ardonagh Advisory Full time

The Senior Premium Processing Specialist will serve as the primary point of contact for assigned business lines, working closely with all processing teams and the business to ensure timely and accurate processing. Key responsibilities include monitoring workloads, overseeing PPC/PPW operations, and ensuring all work is completed within Service Level Agreements.

Key Role Accountabilities:

  • Serve as the main point of contact for assigned business lines and refer to the Pillar Lead for assistance when needed.
  • Manage urgent requests and escalations from broking teams, ensuring each case is resolved promptly and efficiently.
  • Provide oversight for PPC/PPW operations across assigned divisions.
  • Monitor workloads using the workflow tool (PowerBi) to ensure timely completion of all work.
  • Be responsible for BCP contingency mailboxes in the event of a workflow tool failure, ensuring all work is allocated and monitored to completion.
  • Liaise with counterparts within IBA and attend Credit Control Meetings for assigned business lines.
  • Regularly review ledgers to ensure premiums are signed in real time and legacy issues are resolved.
  • Review missed/missing PI's in Edge and maintain regular communication with the Processing Team aligned to your LOB.
  • Escalate any Training and Development needs within the Processing Team.
  • Review RFT stats for their LOB and work with the broking team to drive improvement in slip production, increasing RFT% and reducing queries/rejections.
  • Perform other responsibilities and activities as required.