Operations Executive

4 weeks ago


London, Greater London, United Kingdom The Rank Group Full time
Company Overview

The Rank Group is a leading gaming and betting company that operates several brands, including Grosvenor Casinos.

Salary

As an Operations Manager at The Rank Group, you can expect a highly competitive salary, with the potential for tips and bonuses. This means your total earnings could reach upwards of £60,000 per year, depending on your performance.

Job Description

In this role, you will be responsible for supporting the General Manager in maximising performance across all areas of the casino. Your goal will be to deliver exceptional customer experiences while upholding the principles of safer gambling. You will:

  • Ensure the delivery of an excellent product and customer experience throughout the casino, adhering to safer gambling practices.
  • Drive the performance of the casino by monitoring and achieving targets related to finance, customer service, and team metrics.
  • Champion our company values: Service, Teamwork, Ambition, Responsibility & Solutions.
  • Help build a capable management team focused on safer gambling, customer excellence, and quality products.
  • Recruit, train, and develop a strong team with tailored personal development plans for direct reports.
  • Proactively drive sales, control margin and costs to enhance casino profitability, reviewing labour costs and contracted hours for the gaming/hosting team.
  • Guarantee compliance with all regulatory requirements, particularly those set by the Gaming Commission.
  • Perform Duty Manager responsibilities as outlined in the weekly management rota.
  • Conduct and record EDD and RG conversations with customers.
  • Meet Customer Experience and Satisfaction Targets.
Required Skills and Qualifications

To succeed in this role, you will need previous casino management experience, a deep understanding of UK gaming activities, and a current PML license. A customer-centric approach, leadership skills, and the ability to coach and motivate your team are also essential. As you will be managing a team, flexibility to work evenings, nights, and weekends is required.



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