Community Service Lead
5 days ago
About the Job:
CV-Library is seeking a highly motivated and experienced Community Service Lead to join our team in Exeter. This is a full-time 37.5 hours permanent contract with a salary of £27,000 per annum.
The successful candidate will be responsible for managing performance KPI objectives, quality standards, and contractual obligations through effective management of local teams. They will also provide a caseload of clients with high-quality person-centred services that take a strength-based and trauma-informed approach.
Main Duties:
- Assist the Service Manager with operational management and staff line management of the local project team.
- Provide supportive line management and supervision to team members, ensuring regular reviews are in place.
- Identify and promote opportunities for client involvement within the project(s).
- Maintain accurate records using the Client Record Management system (INFORM), undertake quality assurance checks.
- Deal professionally with local incidents and safeguarding, ensuring action is taken, communicated, followed up, and recorded.
Person Requirements:
- A valid driving license and access to a vehicle.
- Track record of working as part of a team in housing health or social care settings.
- Proven ability to develop supportive empowering relationships with socially excluded clients resulting in high-quality client service.
- Commitment to equality and diversity.
- Ability and motivation to embed a recovery-focused approach and a strength-based trauma-informed approach within projects.
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