Global Support Expert

1 week ago


London, Greater London, United Kingdom The Juice Plus+® Company EMEA Full time

We are looking for an experienced Email Response Professional to join our EMEA Service Centre Solutions team. As an Agent, EMEA Service Centre Solutions, you will provide dedicated support to our Juice Plus+ Partner & Customer community primarily via email. This role requires strong written communication skills, ability to handle a high volume of customer emails, and a passion for delivering exceptional customer experiences.

In this role, you will become competent in answering queries, providing cross-regional support on Partner & Customer issues after receiving appropriate training. You will also develop expertise on common (IT) challenges and product-related technical problems. The ideal candidate will have experience providing exceptional customer service, strong critical thinking, and problem-solving skills, and ability to learn quickly and work under pressure.

Responsibilities:

  • Email Management: Manage a high volume of customer emails, prioritizing urgent concerns and escalating priority matters to the Team Lead / supervisor ASAP.
  • Knowledge Development: Develop expertise on common (IT) challenges and product-related technical problems through continuous learning and development.
  • Case Notes: Maintain comprehensive records of email interactions, including detailed case notes.
  • Team Collaboration: Collaborate with other team members to resolve complex issues and share knowledge.

Estimated Salary: £38,000 - £48,000 per annum, depending on location and experience.

Requirements:

  • Education: Good standard of education.
  • Languages: Fluent in German, Spanish or Italian & English with excellent written communication skills.
  • Experience: Experience providing exceptional customer service.
  • Critical Thinking: Strong critical thinking, and problem-solving skills.
  • Communication: Excellent written and verbal communication skills.

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