Global Technical Support Expert

4 days ago


London, Greater London, United Kingdom Hedge Fund Full time
Job Opportunity: Global Technical Support Expert

We are seeking a highly skilled Global Technical Support Expert to join our team at a leading global Fin-Tech firm.

As a Global Technical Support Expert, you will be responsible for providing technical support to our clients worldwide, ensuring that they receive timely and effective solutions to their technical issues.

Key Responsibilities:

  • Investigating customer-reported issues and resolving them in a timely manner
  • Providing exceptional customer service and ensuring client satisfaction
  • Collaborating with cross-functional teams to identify and implement system enhancements

Requirements:

  • 2+ years of experience as a Technical Support Analyst
  • Experience supporting real-time trading systems and FIX protocol
  • Strong knowledge of CentOS/REHL (or other *nix) and scripting/coding skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks

Estimated Salary: $100,000 - $130,000 per year, depending on experience.



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