Global IT Support Expert

2 weeks ago


London, Greater London, United Kingdom FluidOne Full time

Job Title: Global IT Support Expert

Location: UK

Salary: £50,000 - £70,000 per annum

We are seeking an experienced Global IT Support Expert to join our team at FluidOne. As a key member of our IT support team, you will be responsible for providing technical support for incoming customer queries, escalating complex incidents, and working closely with the project management and network engineering teams.

Main Responsibilities:

  • Provide technical support for incoming customer queries
  • Escalate complex incidents to senior engineers
  • Work closely with project management and network engineering teams

Requirements:

  • At least 2 years experience in IT support or a related field
  • Cisco and Juniper qualifications (minimum CCNP & JNCIS)
  • Strong understanding of routing and switching technologies (BGP, OSPF, EIGRP, L3VPN, L2VPN, VPLS)


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