Client Support Specialist
5 days ago
Citizens Advice West Northamptonshire and Cherwell Ltd invites applications for a Benefits Caseworker position, offering an exciting opportunity to make a real difference in the lives of clients.
The successful candidate will be responsible for delivering high-quality benefits casework, managing project work queues, and reporting case status updates to the Group Manager.
To succeed in this role, you will need to possess excellent communication and problem-solving skills, with the ability to work effectively in a team environment.
Main Responsibilities:
- Provide expert benefits advice to clients via digital channels and face-to-face interactions.
- Attend outreach locations in West Northamptonshire and Cherwell districts to provide services as required.
- Manage project work queues and report case status updates to the Group Manager.
What We Offer:
We offer a competitive salary range of £25,000 - £35,000 per annum, dependent on experience, as well as opportunities for professional growth and development.
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