Billing Operations Coordinator
5 days ago
At Enreach, we're seeking a highly motivated and customer-focused individual to join our Customer Service team as a Billing Operations Coordinator.
The successful candidate will be responsible for the administration of various billing-related tickets for customers, undertaking both inbound and outbound calls as second-line support from our Customer Service coordinators. They will also be responsible for rectifying tickets relating to billing issues and queries, working closely with key stakeholders including finance, credit control, and our customer retention team.
This is an exciting opportunity to join a dynamic team at Enreach, where you will have the chance to develop and progress your career in a high-growth European-wide group that prides itself on innovation, collaboration, and strong customer focus.
Key Responsibilities:
- Billing Escalations: Serve as the second line of support for billing-related issues and complex enquiries from customers, internal teams, or the first-line customer service coordinators.
- Collaborate with other internal departments to troubleshoot and resolve billing system-related problems, ensuring accurate and timely billing processes.
- Develop and maintain documentation of billing processes and procedures.
- Provide guidance to first-line customer service coordinators and other relevant teams on billing queries, best practices, and troubleshooting.
- Support the Billing and Credit Control Team Leader in the analysis of billing reporting and reconciliation reports, to deliver on key performance indicators (KPIs), and metrics.
We offer:
- A competitive salary range £28,000 - £35,000 per annum, depending on experience.
- A comprehensive benefits package, including 23 days holiday (more for long service), birthday off, early finish on a Friday, pension, healthcare scheme, life cover, Perkbox access, Holiday Purchasing Scheme, and more.
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