Reception Manager Position
3 days ago
Reception Manager Role:
Platinum Recruitment Consultancy is partnering with a prestigious 4-star hotel in Bracknell to find a skilled Reception Manager to lead their front desk team.
Key Responsibilities:
- Oversee daily operations of the hotel reception desk, ensuring smooth check-in and check-out processes for guests
- Train, mentor, and supervise reception staff to deliver high-quality customer service and exceed guest expectations
- Manage room reservations, room assignments, and special requests to optimize occupancy and revenue
- Handle guest inquiries, requests, and complaints promptly and professionally, striving to resolve issues to the guest's satisfaction
- Collaborate with other departments, such as housekeeping and maintenance, to ensure seamless coordination and guest satisfaction
Requirements:
- Experience managing a team of at least 12 members is essential as is hotel reception management experience
- Knowledge of Opera is essential
About the Job:
This is an excellent opportunity to join a dynamic team of ambitious people who help to ensure quality is paramount in a stunning 4-star hotel.
Contact Information:
Please click 'Apply Now' to submit your application.
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