Reception Manager Position

3 days ago


Bracknell, Bracknell Forest, United Kingdom Platinum Recruitment Consultancy Full time

Reception Manager Role:

Platinum Recruitment Consultancy is partnering with a prestigious 4-star hotel in Bracknell to find a skilled Reception Manager to lead their front desk team.

Key Responsibilities:

  • Oversee daily operations of the hotel reception desk, ensuring smooth check-in and check-out processes for guests
  • Train, mentor, and supervise reception staff to deliver high-quality customer service and exceed guest expectations
  • Manage room reservations, room assignments, and special requests to optimize occupancy and revenue
  • Handle guest inquiries, requests, and complaints promptly and professionally, striving to resolve issues to the guest's satisfaction
  • Collaborate with other departments, such as housekeeping and maintenance, to ensure seamless coordination and guest satisfaction

Requirements:

  • Experience managing a team of at least 12 members is essential as is hotel reception management experience
  • Knowledge of Opera is essential

About the Job:

This is an excellent opportunity to join a dynamic team of ambitious people who help to ensure quality is paramount in a stunning 4-star hotel.

Contact Information:

Please click 'Apply Now' to submit your application.


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