Hotel Operations Manager
2 weeks ago
Location: Bracknell
Salary Information: £32,000 per annum
Platinum Recruitment Consultancy is partnering with a 4-star hotel in Bracknell to find a skilled Reception Manager to lead their front desk team.
Key Responsibilities:
- Oversee the daily operations of the hotel reception desk, ensuring smooth check-in and check-out processes for guests.
- Train, mentor, and supervise reception staff to deliver high-quality customer service and exceed guest expectations.
- Manage room reservations, room assignments, and special requests to optimize occupancy and revenue.
- Handle guest inquiries, requests, and complaints promptly and professionally, striving to resolve issues to the guest's satisfaction.
- Collaborate with other departments, such as housekeeping and maintenance, to ensure seamless coordination and guest satisfaction.
Requirements:
- Experience managing a team of at least 12 members is essential, as well as hotel reception management experience.
- Knowledge of Opera is essential.
About the Hotel:
This 4-star hotel offers over 200 bedrooms and is a popular boutique wedding destination with a dynamic team that prioritizes quality.
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