Hotel Operations Manager

2 weeks ago


Bracknell, Bracknell Forest, United Kingdom Platinum Recruitment Consultancy Full time
Reception Manager Job Description

Location: Bracknell

Salary Information: £32,000 per annum

Platinum Recruitment Consultancy is partnering with a 4-star hotel in Bracknell to find a skilled Reception Manager to lead their front desk team.

Key Responsibilities:

  • Oversee the daily operations of the hotel reception desk, ensuring smooth check-in and check-out processes for guests.
  • Train, mentor, and supervise reception staff to deliver high-quality customer service and exceed guest expectations.
  • Manage room reservations, room assignments, and special requests to optimize occupancy and revenue.
  • Handle guest inquiries, requests, and complaints promptly and professionally, striving to resolve issues to the guest's satisfaction.
  • Collaborate with other departments, such as housekeeping and maintenance, to ensure seamless coordination and guest satisfaction.

Requirements:

  • Experience managing a team of at least 12 members is essential, as well as hotel reception management experience.
  • Knowledge of Opera is essential.

About the Hotel:

This 4-star hotel offers over 200 bedrooms and is a popular boutique wedding destination with a dynamic team that prioritizes quality.



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