Customer Service Leader M&S

4 days ago


Glasgow, Glasgow City, United Kingdom SSP Full time

We're looking for an experienced Customer Service Leader to join our team at M&S in Glasgow Central. As a key member of the store leadership team, you will be responsible for driving customer satisfaction, developing your team's skills, and ensuring a positive shopping experience.

Main Responsibilities:
  • To lead by example and promote a positive work culture
  • To develop and implement customer service strategies to improve customer satisfaction
  • To identify and address areas for improvement and implement changes
  • To provide coaching and guidance to store staff

You will work closely with the store management team to achieve business objectives, providing guidance and support to store staff to ensure they have the skills and knowledge needed to succeed. Your focus will be on driving customer satisfaction, developing your team's skills, and ensuring a positive shopping experience.



  • Glasgow, Glasgow City, United Kingdom M&S Opticians Full time

    M&S Opticians seeks a skilled and experienced leader to oversee the operations of our optical practice as a Store Manager. This pivotal role demands a strong understanding of industry regulations, coupled with exceptional leadership and team management skills.Key Responsibilities:As a Store Manager, you will be responsible for leading a team of...


  • Glasgow, Glasgow City, United Kingdom SSP Deutschland GmbH Full time

    Company OverviewWe are a global leader in the Hospitality and Retail sector, working with renowned brands like M&S Simply Food, Starbucks, Burger King, and Leon to provide food and drink experiences for travelers at airports, train stations, and motorway services across the UK.As a key player in the industry, we offer exciting opportunities for talented...


  • Glasgow, Glasgow City, United Kingdom SSP Group Full time

    Opportunity OverviewWe are seeking a highly skilled and experienced Lead Operations Manager to join our team at M&S. This is a fantastic opportunity to lead a dynamic team and play a pivotal role in delivering exceptional customer experiences.


  • Glasgow, Glasgow City, United Kingdom M&S Full time

    Job Title: Accommodation Office Team LeaderAbout the Role:We are looking for a skilled and motivated individual to join our team as an Accommodation Office Team Leader. As a key member of our operations team, you will be responsible for assisting in driving sales, commerciality, and service standards within our store.Key Responsibilities:Utilising and...


  • Glasgow, Glasgow City, United Kingdom Galliford Try Holdings plc Full time

    Job Description:We are seeking an experienced M&E Project Engineering Leader to join our team as part of our ESD Joint Venture framework. The successful candidate will be responsible for leading and managing M&E Project Engineering and Supervisory staff, ensuring programme-wide delivery of M&E aspects in a safe and efficient manner.Main Responsibilities:-...


  • Glasgow, Glasgow City, United Kingdom ENGINEERINGUK Full time

    About This RoleWe are seeking a skilled Customer Service Representative to join our team in Cumbernauld. As a Customer Assistant, you will be responsible for delivering exceptional customer service and ensuring that our store is clean and tidy.Key ResponsibilitiesServe customers efficiently on the shop floor and at service points.Maintain a high level of...


  • Glasgow, Glasgow City, United Kingdom SSP Full time

    Job Title: Customer Service RepresentativeAbout Us: SSP is the Global food travel experts, providing dynamic career opportunities with a host of benefits. Our company has more than 500 brands, from our own creations to well-known franchises like M&S and Burger King.Role Overview: As a Customer Service Representative at Camden Food - Glasgow Hospital, you...


  • Glasgow, Glasgow City, United Kingdom M Group Services TA Magdalene Full time

    Job DescriptionAs a Service Delivery Manager at M Group Services T/A Magdalene, you will be responsible for leading our Service Desk Team based in Kirkintilloch. You will work closely with internal and external stakeholders to develop best practices and shape the team to deliver an excellent Customer experience.You will have line management responsibility...

  • Engineering Trainee

    6 days ago


    Glasgow, Glasgow City, United Kingdom M?ller Full time

    About the OpportunityM?ller Milk & Ingredients is committed to developing a strong team of skilled professionals. As an Engineering Trainee, you will be part of our prestigious 4-year apprenticeship programme, studying towards a Level 3 Food & Drink Maintenance Engineer Apprenticeship Certificate and a Level 3 Diploma in Food & Drink Engineering.This...


  • Glasgow, Glasgow City, United Kingdom M Group Services Limited Full time

    M Group Services Limited seeks an experienced Site Operations Leader to drive the safe and efficient delivery of water and wastewater infrastructure projects across Scotland. As part of our team, you will be responsible for leading a team and ensuring the successful delivery of critical infrastructure projects, managing the construction programme and...


  • Glasgow, Glasgow City, United Kingdom The Priory Full time

    About the RoleWe are seeking a highly skilled Clinical Leader to join our team at Priory Hospital Glasgow as a Consultant Psychiatrist. As a key member of our multidisciplinary team, you will provide clinical leadership and high-quality care for patients referred to and using our eating disorders services.Job SummaryThis full-time employed consultant role...

  • Department Head

    4 weeks ago


    Glasgow, Glasgow City, United Kingdom H&M Group Full time

    Job Title: Department HeadAbout the Role:This is a permanent position, working 39 hours per week. The role is based at H&M Glasgow Fort store.The Leader will oversee a department to support Sales and Profit of the store, along with their Team, delivering a Customer First Experience.Key Responsibilities:Lead with a vision to secure the best experience for all...


  • Glasgow, Glasgow City, United Kingdom Stantec Consulting International Ltd. Full time

    Are you looking for a challenging role that combines technical expertise with excellent communication skills? As a Water Sector Project Leader at Stantec Consulting International Ltd., you will have the opportunity to lead the way on complex projects across multiple AMP cycles.We are proud to be supporting a diverse portfolio throughout 2025 & beyond, thanks...


  • Glasgow, Glasgow City, United Kingdom Clinique Full time

    Clinique is committed to delivering exceptional customer experiences across our Skincare, Makeup, and Fragrance offerings. As a Visual Merchandising and Customer Service Leader, you will be responsible for creating an inspiring and engaging in-store environment that showcases our products and resonates with our customers.A competitive salary of £25,000 -...


  • Glasgow, Glasgow City, United Kingdom M Group Services TA Magdalene Full time

    Are you a tech-savvy professional looking for a new challenge? Do you have a passion for delivering exceptional customer service? We are seeking an IT Service Desk Professional to join our team at M Group Services T/A Magdalene in Kirkintilloch, Glasgow.In this role, you will be responsible for providing technical support to our clients via phone, email, and...


  • Glasgow, Glasgow City, United Kingdom Calibre Search Ltd Full time

    Job DescriptionWe are seeking a Building Services Team Leader to join our established Glasgow office. As a key member of the Property Services team, you will be responsible for project delivery and client management, with a focus on developing an overall design and operational maintenance strategy for each specific project.You will lead on projects for major...


  • Glasgow, Glasgow City, United Kingdom SSP Full time

    About the OpportunityWe are looking for a skilled and enthusiastic individual to join our Food and Beverage team at Glasgow Airport as a Hospitality Service Assistant.As a global leader in the Hospitality and Retail sector, we work with brands like M&S Simply Food, Starbucks, Burger King, and Leon to support hungry travellers in airports, train stations, and...


  • Glasgow, Glasgow City, United Kingdom CV-Library Full time

    Company Overview:CV-Library is a leading recruitment agency with a strong presence in Glasgow. Our mission is to connect job seekers with top employers across various industries.Job Title:Customer Experience LeaderJob Description:We are seeking an experienced Customer Experience Leader to join our team in Glasgow. The successful candidate will have a passion...

  • Duty Manager Leader

    7 days ago


    Glasgow, Glasgow City, United Kingdom SSP Full time

    As a Duty Manager with M&S, you will be part of a team that upholds the highest standards of quality and excellence.We are the pioneers in global food travel, offering an extensive range of culinary delights for every occasion. Our portfolio features over 500 brands, including our own creations like Upper Crust, Millie's Cookies, Café Local and Beer House,...


  • Glasgow, Glasgow City, United Kingdom SSP Deutschland GmbH Full time

    Job Title:Seasonal Team MemberAbout the Opportunity:We are seeking skilled and enthusiastic seasonal team members to join our food and beverage outlets in Glasgow Airport. As a global leader in the Hospitality and Retail sector, we collaborate with renowned brands like M&S Simply Food, Starbucks, Burger King, and Leon to cater to hungry travelers.Main...