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Housing Services Advisor

1 week ago


Basildon, United Kingdom Service Care Solutions Full time

About the Role:

We are seeking a skilled Housing Services Advisor to join our team in Pitsea. As a Contact Centre Advisor, you will be the first point of contact for residents regarding repairs, property maintenance, and other housing-related inquiries.

Key Responsibilities:

  • Handle inquiries from residents, focusing on first-contact resolution.
  • Support the Neighbourhood Management team in delivering exceptional housing and estate management services.
  • Meet individual performance targets and contribute to the overall success of the Contact Centre.
  • Utilise IT systems to record and manage information accurately, ensuring up-to-date service delivery.
  • Work collaboratively with team members to provide support as needed.

Requirements:

  • Experience in a customer service environment, using various communication methods.
  • Proficiency with IT systems for information management and transaction recording.
  • Strong problem-solving skills and a proactive approach to customer inquiries.
  • Ability to work independently and as part of a team in a hybrid work environment.

Estimated Salary: £25,000 - £30,000 per annum