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Housing Services Advisor
1 week ago
About the Role:
We are seeking a skilled Housing Services Advisor to join our team in Pitsea. As a Contact Centre Advisor, you will be the first point of contact for residents regarding repairs, property maintenance, and other housing-related inquiries.
Key Responsibilities:
- Handle inquiries from residents, focusing on first-contact resolution.
- Support the Neighbourhood Management team in delivering exceptional housing and estate management services.
- Meet individual performance targets and contribute to the overall success of the Contact Centre.
- Utilise IT systems to record and manage information accurately, ensuring up-to-date service delivery.
- Work collaboratively with team members to provide support as needed.
Requirements:
- Experience in a customer service environment, using various communication methods.
- Proficiency with IT systems for information management and transaction recording.
- Strong problem-solving skills and a proactive approach to customer inquiries.
- Ability to work independently and as part of a team in a hybrid work environment.
Estimated Salary: £25,000 - £30,000 per annum