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Customer Experience Specialist

2 months ago

Normanton on Trent, Nottinghamshire, United Kingdom Howdens Full time

**About the Role**

Howdens, a leading trade kitchen supplier, is seeking a skilled Customer Service Advisor to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and resolving customer queries in a timely and professional manner.

**Key Responsibilities**

  • Handle customer claims and resolve issues in a fair and efficient manner
  • Manage customer queries through various communication channels, providing clear and concise solutions
  • Work collaboratively with internal teams to achieve customer satisfaction and resolve issues
  • Identify and report on processes that result in poor customer experiences
  • Meet and exceed customer service targets and key performance indicators

**Requirements**

  • Experience working in a customer-facing role, preferably in a similar industry
  • Excellent communication and problem-solving skills
  • Ability to work collaboratively as part of a team
  • Strong analytical and problem-solving skills
  • Experience with databases and information management systems is desirable

**What We Offer**

  • Competitive salary and benefits package
  • Free on-site parking and lunch at our canteen
  • A supportive and collaborative work environment
  • Pension plan with company contribution

**About Howdens**

Howdens is a leading trade kitchen supplier, providing thousands of products to trade professionals across the UK and Europe. We have a strong commitment to customer service and are dedicated to delivering exceptional experiences for our customers.