Physiotherapy Department Administrator
2 weeks ago
Spire Bushey Hospital is seeking an experienced Administrator to provide administrative support to the Physiotherapy department.
The successful candidate will be responsible for ensuring the provision and maintenance of an efficient patient administration service within the department.
Duties and Responsibilities:
- Provide and maintain an efficient bookings system for all physiotherapy patients using a computerised system (SAP).
- Oversee the accurate completion of all charge sheets within the Physiotherapy department for both outpatients and inpatients and charging for consumables where appropriate.
- Organise and manage the Physiotherapy teams Outpatient clinics (to include classes, pre-op assessments).
- Manage the Patient Discharge process and follow up Patient Satisfaction surveys.
- Provide general administrative support to the Head of Department and Lead Physiotherapists.
- Manage and process patient referral letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate.
- Respond to enquiries from patients, members of the public and consultants in a timely, courteous and efficient manner either by face-to-face meetings, telephone or letter. Ensure an accurate record of the communication is held.
- Maintain departmental electronic and manual filing systems accurately.
- Liaise closely with patients, consultants and clinical teams in relation to any special requirements or individual requests.
Requirements:
- Highly organised and able to manage workload.
- Experience in an administrative based position or in a similar environment would be beneficial.
- Excellent communicator and capable of delivering excellent customer service.
- Good computer skills and competent with Microsoft Office packages.
- A team player confident in interacting across a diverse range of people.
Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.
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