Household Products Customer Success Director
4 days ago
Company Overview:
Direct Line Group is a leading insurance provider, combining decades of industry experience with talented people from various fields. Our customer-obsessed approach sets us apart, making us a market powerhouse.
We are seeking an experienced leader to join our Household Products team as a Head of Customer Management. This role requires someone with a deep understanding of customer outcomes, risk management, and product development.
The successful candidate will oversee the continuous improvement and development of the household product management assessment framework. They will also be responsible for engaging with our customer outcomes improvement programme to ensure alignment with group policies and risk appetite.
This is an excellent opportunity for someone who wants to drive customer success and make a meaningful impact in the insurance industry. The ideal candidate will have strong leadership skills, a passion for innovation, and a commitment to delivering exceptional results.
Salary:Our annual salary range is £80,000 - £100,000.
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