Credit Controller

3 days ago

StokeonTrent, Stoke-on-Trent, United Kingdom Avison Young Full time
Job Title: Credit Controller

At Avison Young, we are seeking a highly skilled Credit Controller to join our team. As a Credit Controller, you will be responsible for delivering a seamless credit control service to internal and external clients, ensuring timely collection of rents and service charges, and maintaining accurate tenant ledgers.

Key Responsibilities:
  • Manage and maintain accurate tenant ledgers, including reconciliations and contact information.
  • Proactively contact tenants to resolve disputes and identify potential non-payers.
  • Drive the delivery of debt collection, meeting departmental KPIs, SLAs, and internal targets.
  • Liaise with enforcement officers and solicitors in debt escalation matters.
  • Manage unallocated cash and assist in clearing income items from bank reconciliations.
  • Provide regular and periodic reporting to internal and external clients within Excel and system-generated reports.
Requirements:
  • Strong organizational skills to prioritize and plan workload.
  • Ability to escalate appropriately when necessary.
  • Ability to work on own initiative.
  • Works effectively within a team.
  • Demonstrable achievement of KPIs and internal team targets.
  • Property management knowledge.
  • Experience of high-volume collection environment.
  • Experience working with reporting in Excel.
  • Excellent communication skills, both verbal and written.
What We Offer:

Avison Young is an equal opportunities employer, committed to building an inclusive culture that empowers all employees to thrive, be successful, and feel a sense of belonging. We offer a collaborative and dynamic work environment, with opportunities for professional growth and development.

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