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Credit Controller

2 months ago

StokeonTrent, Stoke-on-Trent, United Kingdom Avison Young Full time

About the Role

Avison Young is seeking a highly skilled and experienced Credit Controller to join our team. As a Credit Controller, you will be responsible for delivering a seamless credit control service to internal and external clients on all matters relating to the collection and reporting of tenant debt.

Key Responsibilities

  • Responsible for Real Estate Management credit control
  • Ownership for the collection of rents and service charges within a specific timeframe, particularly around lease quarter days
  • Contacting tenants by telephone, email, and post
  • Proactive tenant contact assisting the identification of disputes and potential non-payers
  • Drive the delivery of debt collection, meeting departmental KPI's, SLA's, and internal targets
  • Work with cashiering team to ensure accurate and timely cash allocation
  • Maintaining tenant ledgers including reconciliations and contact information
  • Timely management of tenant accounts when chasing debt
  • Maintaining accurate debt commentary and categorisation
  • Providing advice to stakeholders on the status of the debt and suggested next steps
  • Liaising with enforcement officers and solicitors in debt escalation matters
  • Management of unallocated cash and assistance to clear of income items from the bank reconciliations
  • Regular and periodic reporting to internal and external clients within Excel and system-generated reports
  • Participate on conference calls and meetings with Surveyors, Client Accountants, and in some cases, Clients, to report the progress of the debts
  • Be an active member of the Credit control team and contribute to team meetings
  • Regular review and update of process notes and other internal documents
  • Contribute to continuous improvement in our process and procedural sphere

Requirements

  • Strong organisation skills to prioritise and plan workload
  • Ability to escalate appropriately when necessary
  • Ability to work on own initiative
  • Works effectively within a team
  • Demonstrable achievement of KPI's and internal team targets
  • Property management knowledge
  • Experience of high volume collection environment
  • Experience working with reporting in Excel
  • Experience liaising and working closely with stakeholders at all levels
  • Excellent communication skills are required, both verbal and written
  • Proactive and driven individual that can show a passion and commitment

Qualifications

  • Studying toward ICM professional or qualified by experience

Equal Opportunities

Avison Young is an equal opportunities employer and is committed to treating all its employees and job applicants equally. If you are a person with a disability, if you are neurodivergent, or if you have a condition that you believe may affect your performance during our selection process, Avison Young will be happy to make reasonable adjustments to our processes for you.