Print and Mail Operations Support

5 days ago


Manchester, United Kingdom Manchester City Council Full time

The role of Digital Print Mail Assistant is a production support and delivery role within the Strategic Communications Directorate at Manchester City Council.

The team is responsible for the management of all mail for the council and all outbound mail correspondences. In addition to print and mail, the service also manages the production and sourcing of all print items required, including leaflets, booklets, posters, t-shirts, banners, and signage.

As part of the internal print and mail team, the duties are varied and include:

  • Sorting of inbound mail items
  • Operating machinery (print and mail equipment)
  • Processing outbound mail
  • Driving the provided mailroom van to deliver mail items

The role also involves taking deliveries, sorting stocks, loading items into the van and mailing trays into trolleys that need to be moved around the building. Manual handling guidance will be provided, and most items are within a low-level weight limit.

Operating mailing equipment is also a part of the role, and full training will be provided to ensure correct and safe use at all times. Scanning and sending emails with attachments to customers as receipt of items sent out is also part of the role, as well as speaking to customers face-to-face when delivering and collecting mail.

You will be required to offer advice and sign-post customers to the service and how it should be used. Data entry for mail dockets and paperwork is another admin-related task that is part of the role.

The team operates out of shared offices, and the mailroom team operates as a team of 3 alongside the 4 staff within the Print & Mail transactional team, with all staff reporting into the Data and Operations management team.



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