Digital Commerce Manager
4 weeks ago
Company Overview
JACOBS DOUWE EGBERTS is a global coffee and tea company that has been inspiring moments for over 265 years. Our purpose is to create coffee that makes amazing moments happen, and we're committed to becoming the most chosen coffee in the UK.
We're part of JDE Peet's, the world's largest pure-play coffee and tea company, headquartered in the Netherlands. Our portfolio includes over 50 brands, covering the entire category landscape, led by household names such as L'OR, Jacobs, Senseo, Tassimo, Douwe Egberts, Old Town, Super, Pickwick, and Moccona.
Job Summary
We're seeking an Online Grocery Account Manager to help implement our online strategy within the grocery channel. As our Online Account Manager, you'll be responsible for bringing this strategy to life for our top 4 retailers online, while working in parallel with our account teams to execute a fully omnichannel approach with our customers.
Key Responsibilities
- Work closely with the Ecommerce Controller to deliver our online executional strategy across our top 4 retailers.
- Ensure we win at the digital shelf through brilliant content basics, such as MOI, lifestyle imagery, video content, and flawless taxonomy for all existing products, as well as our exciting range of NPD.
- Be our go-to expert for online activation, ensuring we get the right balance between shopper spend and paid search to maximize our ROI.
- Create and develop an online executional plan in conjunction with our top 4 commercial teams to ensure an aligned in-store and online strategy linked to JBPs and MWBs.
- Manage the full year online executional plan for each top 4 account, with the support of shopper marketing, brand, and account teams, to deliver BIC execution.
- Unlock further online commercial opportunities to drive incremental sales.
- Be the online expert within the top 4 account teams, ensuring we upskill our account teams and increase wider knowledge on how we deliver BIC performance online.
- Drive profitable growth, both for JDE and our top 4 retailers, to help grow our online share ahead of in-store.
- Be the go-to expert with our customers to help build their online long-term strategy.
- Work alongside Digital Marketing and agencies to execute sponsored search to drive visibility and sales.
Requirements
- Graduate caliber
- A good understanding of digital media
- Minimum 3-5 years' experience within FMCG account management (online preferable)
- Online account management experience necessary
- Able to demonstrate a self-starter/entrepreneurial mindset
- Experience in unlocking new relationships/partnerships
- Good relationship-building skills
- Able to build their network and engage others through clear communication
- Experience in the delivery of a JBP
- Knowledge of retailer systems such as DH
- Good knowledge of English
- Good knowledge of Excel, PowerPoint
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