People Operations Manager
1 day ago
People Operations Manager
About the Role:This is a leadership opportunity to manage resources effectively, provide expert guidance, and improve overall service delivery in our HR Shared Services team.
Key Responsibilities:- Foster a collaborative work environment, providing strong leadership to a high-performing team.
- Develop recruitment, engagement, succession, and development plans to optimize team performance and manage attrition.
- Maintain effective relationships across the team and with key stakeholders within the business.
- Manage resources within the teams to ensure efficient operations.
- Collaborate with Offshore support to complete Employee Lifecycle processes within SLA and to a high standard.
- Provide expertise to improve overall SLAs and performance for resolving queries and processing requests.
- Upskill the team to manage their performance system and drive continuous improvement.
- Develop process maps and reporting capability for the teams.
- Prepare regular reports, analyse trends, and provide insights.
- Coach internal resources to improve data and analytic capabilities.
- Experience working in a busy HR Shared Services contact centre background.
- Strong understanding of HR Systems.
- Excellent stakeholder management and escalation handling.
- Team management and performance management experience.
Birmingham, with occasional travel to Watford.
Estimated Salary:$65,000 - $85,000 per annum
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