People Operations Manager

1 day ago


Birmingham, Birmingham, United Kingdom KPMG UK Full time
Job Title:

People Operations Manager

About the Role:

This is a leadership opportunity to manage resources effectively, provide expert guidance, and improve overall service delivery in our HR Shared Services team.

Key Responsibilities:
  • Foster a collaborative work environment, providing strong leadership to a high-performing team.
  • Develop recruitment, engagement, succession, and development plans to optimize team performance and manage attrition.
  • Maintain effective relationships across the team and with key stakeholders within the business.
  • Manage resources within the teams to ensure efficient operations.
  • Collaborate with Offshore support to complete Employee Lifecycle processes within SLA and to a high standard.
  • Provide expertise to improve overall SLAs and performance for resolving queries and processing requests.
  • Upskill the team to manage their performance system and drive continuous improvement.
  • Develop process maps and reporting capability for the teams.
  • Prepare regular reports, analyse trends, and provide insights.
  • Coach internal resources to improve data and analytic capabilities.
Requirements:
  • Experience working in a busy HR Shared Services contact centre background.
  • Strong understanding of HR Systems.
  • Excellent stakeholder management and escalation handling.
  • Team management and performance management experience.
Location:

Birmingham, with occasional travel to Watford.

Estimated Salary:

$65,000 - $85,000 per annum



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