Technology Operations Manager

1 day ago

London, Greater London, United Kingdom N Consulting Ltd Full time
Job Title: Technology Operations Manager

Location: London, UK

Salary Range: £27,500 - £32,000 per annum

About the Role

This is a fantastic opportunity to join N Consulting Ltd as a Technology Operations Manager. As ISM Coordinator, you will play a key role in managing day-to-day activities of the ISM Technicians and reporting directly to the regional Infrastructure Service Management Lead.

Your remit will include receipt, building, configuring, installing, moving, repairing, and decommissioning desktop assets, as well as inventory and stock management. You will provide procedural support to your team to ensure projects are executed in accordance with established operating instructions.

You will be the primary interface for move projects for Corporate Services and the first escalation point for any IMAC-related activities for your region.

Key Responsibilities
  • Hardware Inventory Management: Ensure stock levels are constantly monitored.
  • Hardware Ordering and Receipt: Manage hardware ordering and receipt through our internal ordering system.
  • Client Expectation Management: Manage client expectations.
  • ISM Project Coordination: Coordinate ISM projects, ensuring proper planning and resourcing.
  • Project Execution: Manage the execution of ISM projects in line with firm policies.
  • Team Workload Management: Manage daily workload of the ISM Technicians.
  • Knowledge Management: Follow Client processes and procedures.
  • Ticket Dispatch and Escalation: Serve as point of escalation for issues.
  • Vendor Coordination: Act as central point of contact for vendors.
Requirements
  • Experience: A wide range of experience in a Technology role, preferably in the financial or Investment Banking industry.
  • Leadership Skills: Able to demonstrate strong team leadership skills.
  • Process Adherence: Proven experience of adherence to detailed processes.
  • Attention to Detail: Self-motivated personality with a very high level of attention to detail.
  • Relationship Building: The ability to maintain and develop formal and informal relationships with key stakeholders.
  • Multitasking: The ability to multi-task in a high-paced and demanding environment is crucial.

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