Facilities Maintenance Liaison
3 days ago
We are seeking a skilled and organised individual to join our team as a Facilities Maintenance Liaison. In this role, you will be the primary point of contact for Imperial staff, students, and visitors regarding maintenance issues and works.
About the RoleThis is a fixed-term appointment for approximately 12 months to cover maternity leave. The role will initially be on-site only, but following training, it may be possible to adopt a hybrid working pattern.
Duties and Responsibilities- You will ensure that customers' concerns about various maintenance issues are acknowledged and addressed, stewarding the process from initial reporting to an effective solution.
- You will act as a liaison between end-users and maintenance staff, working together to care for and improve Imperial's world-leading facilities.
- You will process issues reported by customers, pass relevant information to maintenance staff, and dispatch them to complete works.
- You will keep accurate records of queries and provide updates to stakeholders as needed, ensuring tasks are completed in a timely fashion.
- Strong verbal and written communication skills, with excellent telephone manner.
- Good level of numeracy and literacy.
- Able to use facilities management software (ideally Planon).
- Knowledge of Health & Safety best practice and service level agreements.
- Strong organisation and time management skills to meet tight deadlines.
- Able to work with multiple teams across a complex, multi-faceted organisation.
- Career development training.
- Company pension scheme.
- Reduced rate in our sports centre.
- Interest-free season ticket/cycle loan schemes.
- Opportunity to continue your career at a world-leading institution.
- Sector-leading salary and remuneration package (£45,000 - £50,000 per annum, depending on experience) (including 38 days off a year – pro rata for part-time).
Imperial College London is a world-leading institution dedicated to science, medicine, engineering, and business. We offer a dynamic and inclusive environment that fosters innovation, creativity, and excellence.
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