Facilities Maintenance Liaison

3 days ago


London, Greater London, United Kingdom Imperial College London Full time
Imperial College London Facilities Maintenance Liaison Role

We are seeking a skilled and organised individual to join our team as a Facilities Maintenance Liaison. In this role, you will be the primary point of contact for Imperial staff, students, and visitors regarding maintenance issues and works.

About the Role

This is a fixed-term appointment for approximately 12 months to cover maternity leave. The role will initially be on-site only, but following training, it may be possible to adopt a hybrid working pattern.

Duties and Responsibilities
  • You will ensure that customers' concerns about various maintenance issues are acknowledged and addressed, stewarding the process from initial reporting to an effective solution.
  • You will act as a liaison between end-users and maintenance staff, working together to care for and improve Imperial's world-leading facilities.
  • You will process issues reported by customers, pass relevant information to maintenance staff, and dispatch them to complete works.
  • You will keep accurate records of queries and provide updates to stakeholders as needed, ensuring tasks are completed in a timely fashion.
Requirements
  • Strong verbal and written communication skills, with excellent telephone manner.
  • Good level of numeracy and literacy.
  • Able to use facilities management software (ideally Planon).
  • Knowledge of Health & Safety best practice and service level agreements.
  • Strong organisation and time management skills to meet tight deadlines.
  • Able to work with multiple teams across a complex, multi-faceted organisation.
Benefits
  • Career development training.
  • Company pension scheme.
  • Reduced rate in our sports centre.
  • Interest-free season ticket/cycle loan schemes.
  • Opportunity to continue your career at a world-leading institution.
  • Sector-leading salary and remuneration package (£45,000 - £50,000 per annum, depending on experience) (including 38 days off a year – pro rata for part-time).
About Imperial College London

Imperial College London is a world-leading institution dedicated to science, medicine, engineering, and business. We offer a dynamic and inclusive environment that fosters innovation, creativity, and excellence.



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