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Tenant Liaison Officer
2 months ago
We are seeking a highly skilled Tenant Liaison Officer to join our client, a well-established Social Housing Contractor, on a permanent basis. The successful candidate will be responsible for developing positive relationships with residents to provide information and support during refurbishment, maintenance, and major works programmes.
Key Responsibilities- Conduct pre-entry visits and company inductions to ensure a smooth transition for tenants.
- Collect tenancy agreement/approval forms and maintain accurate records.
- Visit tenants in their homes to advise them on work schedules and progress.
- Act as the main point of contact for tenants, addressing any problems or queries they may have.
- Establish and maintain working relationships with neighbourhood housing associations.
- Visit empty houses being refurbished to advise potential tenants on completion dates.
- Attend and chair tenant forum meetings to keep residents informed about works being carried out.
- Monitor customer complaints and resolve any potential issues.
- Monitor customer satisfaction and provide feedback to improve services.
The successful candidate must have a strong and stable career in face-to-face customer service, preferably in the Housing or Construction sectors. A full driving licence and a current CSCS Card are also essential.
