Network Support Specialist
1 week ago
We are seeking a skilled Network Support Specialist to join our team in Rugby. This exciting opportunity will see you working as part of a dynamic support team, providing high-level customer service and technical expertise.
Main Responsibilities:
- To deliver exceptional customer service and resolve technical queries efficiently.
- To provide expert advice on infrastructure issues and design suitable solutions.
- To own and resolve complex incidents, changes, and problems, taking a proactive approach when dealing with user issues.
- To troubleshoot and resolve intricate 3rd line issues escalated by 2nd line engineers.
- Assist in resolving tickets across all lines proactively.
- To build and configure servers efficiently.
- Develop and maintain timely support documentation, procedures, and quick guides for the wider support teams.
We require an individual with solid technical support experience, preferably within an MSP. A good understanding of networking technologies and principles is essential.
- You should have strong knowledge of Microsoft Hyper-V, Failover Clustering, and Microsoft Storage Spaces Direct.
- Excellent proficiency in:
- Microsoft Server 2012 / 2016 / 2019.
- Active Directory / DFS / DHCP / DNS / RDS / VPN / WDS / WSUS / SCCM.
- Exchange On-Premise.
- Office 365.
What We Offer:
This role comes with a salary range of £30,000-£35,000 per annum. If you are passionate about delivering exceptional technical support and have the required skills, please apply.
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