Incident Response Specialist
3 weeks ago
Thames Water is a leading provider of essential services to around 16 million customers across London, Thames Valley and the Home Counties. Our purpose is to deliver life's essential service so our customers, communities and planet can thrive.
As a Customer Incident Responder, you will play a vital role in helping us achieve our purpose. You will work closely with our teams to ensure that our customers receive the best possible service during incidents.
Your Key Responsibilities:
- Supporting small and large incidents by distributing bottled water directly to our vulnerable and non-vulnerable customers.
- Setting up, supporting/managing bottled water stations.
- Developing site-specific arrangements for key stakeholders (ie hospitals, Prisons, schools).
- Provide support to our customer response during incidents.
- Communicate effectively with colleagues & customers to ensure smooth delivery operations.
- Driving a company-provided van by road traffic legislation at all times.
- Maintain the vehicle in good condition and report any issues promptly.
- When not at an incident, you'll carry out a range of customer-focused duties, many of which will help us be as prepared as we can be for any incidents that may arise.
Our Benefits:
- The salary for this position is £23,000 per annum increasing to £28,000 with experience and skills.
- You will receive 24 days holiday per year increasing to 28 with the length of service.
- Overtime opportunities are available.
- Uniform provided.
- Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
- Personal Medical Assessments – Open to all once a year.
- Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.
Why Choose Us?
At Thames Water, we recognise that people are at the heart of our business. We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, backgrounds, and differences that each individual brings.
-
External Communications Specialist
3 weeks ago
Reading, Reading, United Kingdom Thames Water Full timeAbout the RoleWe are seeking a skilled External Communications Specialist to join our team at Thames Water. This is an exciting opportunity for someone who is passionate about external communications, customer service, and incident response.Job SummaryThe successful candidate will play a critical role in ensuring all aspects of external communications are...
-
Emergency Response Specialist
3 weeks ago
Reading, Reading, United Kingdom Thames Water Full timeAt Thames Water, our purpose is to deliver life's essential service so our customers, communities and planet can thrive. As an Emergency Response Specialist, you will play a critical role in ensuring that our customers receive alternative supplies with a smile when their taps are not flowing.The role involves being out on the road whatever the weather or...
-
Cyber Security Operations Manager
3 weeks ago
Reading, Reading, United Kingdom Primark Stores Limited Full timeJob DescriptionWe are seeking a highly skilled Cyber Security Operations Manager to lead our Threat Detection and Incident Response team at Primark Stores Limited.Job SummaryThe successful candidate will be responsible for managing the execution of Security Operations Centre (SOC) capabilities, ensuring efficient and effective operation of detection, threat...
-
Emergency Response Specialist
3 weeks ago
Reading, Reading, United Kingdom idibu Full timeWe are currently seeking a skilled and dedicated Emergency Response Specialist to join our team at Thames Water.About the RoleThis is an exciting opportunity for a motivated individual to support our efforts in providing essential services during times of crisis. As a key member of our response team, you will be responsible for distributing bottled water to...
-
Managed Detection and Response Leader
3 weeks ago
Reading, Reading, United Kingdom LG Technology Ltd Full timeRole OverviewThe Managed Detection and Response Leader will be responsible for driving the future of our MDR capability, leveraging their expertise in providing Managed Detection and Response as a Managed Services Provider.About the CompanyLG Technology Ltd. is a global leader in converged broadband, video, and mobile communications. We are dedicated to...
-
Reading, Reading, United Kingdom LG Technology Ltd Full timeLG Technology Ltd: Secure Tomorrow TodayWe're a world leader in converged broadband, video and mobile communications, actively investing in cutting-edge infrastructure, content and technology ventures.Our mission is to bring people together through the power of our technology, creating national champions by combining the best broadband and mobile networks...
-
Disaster Response Coordinator
3 weeks ago
Reading, Reading, United Kingdom AWE Full timeJob OverviewAWE is currently seeking a highly skilled Emergency Planning Officer to join their team. This role involves the management and development of emergency response plans against potential hazards and fault scenarios, particularly in construction and demolition site environments.The successful candidate will be responsible for designing and...
-
Cybersecurity Director
4 weeks ago
Reading, Reading, United Kingdom LG Technology Ltd Full timeCybersecurity Director RoleWe are seeking an experienced Cybersecurity Director to lead our Threat Management and Response team at LG Technology Ltd. The ideal candidate will have a strong background in cybersecurity, with experience in incident response, threat hunting, and security operations.About the RoleThis is a challenging and rewarding opportunity...
-
Business Application Support Specialist
2 weeks ago
Reading, Reading, United Kingdom Punter Southall Group Full timeOverviewWe are recruiting an experienced IT professional to join our team as a Business Application Support Specialist.The role will involve providing 2nd line IT and application support, as well as contributing to on-going project work. Key responsibilities include gathering information on IT service issues, mapping operational business issues to the...
-
Technical Escalator Performance Specialist
4 weeks ago
Reading, Reading, United Kingdom Stannah Full timeJob OverviewWe are seeking a Technical Escalator Performance Specialist to lead national efforts in improving first-time fix rates and reducing repeat call incidents across our major client portfolio in the South of England.
-
Data Security Solutions Specialist
3 weeks ago
Reading, Reading, United Kingdom ENGINEERINGUK Full timeAt ENGINEERINGUK, we are seeking a Data Security Solutions Specialist to join our team in Reading. This exciting role will involve working in a fast-paced environment to proactively monitor IT infrastructure for security incidents and participate in security incident investigation and resolution.The successful candidate will be an expert in building and...
-
IT Support Specialist
1 week ago
Reading, Reading, United Kingdom Thames Water Utilities Limited Full timeThames Water Utilities Limited is seeking an experienced IT Support Specialist to join its Service Desk team. This is a challenging role that requires delivering excellent IT services to employees and contractors across the organization.Job Description:Provide first-line support for IT issues from internal employees via various communication channels,...
-
Regional Marketing Specialist
2 days ago
Reading, Reading, United Kingdom Reed Specialist Recruitment Full timeJob SummaryWe are seeking a skilled Regional Marketing Specialist to join our client's team in Reading, UK. As a key member of the marketing department, you will be responsible for implementing and executing regional marketing strategies.About the RoleThe successful candidate will have extensive experience in managing and executing events, as well as...
-
Business Intelligence Specialist
3 weeks ago
Reading, Reading, United Kingdom Marc Daniels Specialist Recruitment Ltd Full timeJob Title: Business Intelligence SpecialistThe Marc Daniels Specialist Recruitment Ltd company is seeking an ambitious and progressive Business Intelligence Specialist to join their growing Revenue team in the Reading area.The estimated salary for this position is around £45,000 - £55,000 per annum, depending on experience.Key Responsibilities:Develop and...
-
Technical Support Specialist
1 month ago
Reading, Reading, United Kingdom Brakes Full timeAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Brakes. The successful candidate will be responsible for providing 2nd line technical support to end-users in a hybrid working contract with 3 days per week in our Reading office.Key ResponsibilitiesManaging and closing incidents and service requestsProactive...
-
Marketing and Events Specialist
3 weeks ago
Reading, Reading, United Kingdom Reed Specialist Recruitment Full timeAre you a skilled marketing professional with experience in digital, email, and social media?We are seeking an EMEA Regional Marketing Specialist to join our team at Reed Marketing & Creative.This is a temporary assignment for around 6 months with a high potential of going permanent. You will be responsible for working closely with the EMEA Regional...
-
Electrical Systems Specialist
3 weeks ago
Reading, Reading, United Kingdom Thames Water Full timeUnlock Your Potential as an Electrical Systems SpecialistWe are seeking a skilled and experienced Electrical Systems Specialist to join our team at Thames Water. As an essential part of our operations, you will play a vital role in ensuring the smooth functioning of our electrical systems.About the RoleThis is a challenging and rewarding opportunity for a...
-
IT Security Expertise for a Global Leader
3 weeks ago
Reading, Reading, United Kingdom Liberty Global Full timeEnhance Your Career as an IT Security SpecialistWe're seeking an accomplished Senior Security Specialist to join our team in Reading, England.Your key responsibilities will include:Collaborating with our Senior CERT Manager to further develop the organisation's incident response capabilitiesProviding technical expertise in investigating and handling cyber...
-
EHS Sustainability Specialist
3 weeks ago
Reading, Reading, United Kingdom Ericsson Full timeJob DescriptionThe successful candidate will play a pivotal role in driving a sustainable safety culture and advancing employee well-being within Ericsson.This is an exciting opportunity for an EHS Expertise to establish, implement, maintain, and continuously improve the EHS policies, programs, and requirements within our organization.About This...
-
Customer Relationship Solutions Specialist
1 month ago
Reading, Reading, United Kingdom Thames Water Utilities Limited Full timeAt Thames Water, our purpose is clear: to deliver life's essential service so our customers and communities can thrive. We're looking for a skilled Customer Relationship Solutions Specialist to join our team.About the RoleWe offer an attractive salary of £35,000 - £40,000 per annum, depending on experience, plus 24 days' holiday per year increasing to 28...