Incident Response Specialist

3 weeks ago


Reading, Reading, United Kingdom Thames Water Full time
About Us

Thames Water is a leading provider of essential services to around 16 million customers across London, Thames Valley and the Home Counties. Our purpose is to deliver life's essential service so our customers, communities and planet can thrive.

As a Customer Incident Responder, you will play a vital role in helping us achieve our purpose. You will work closely with our teams to ensure that our customers receive the best possible service during incidents.

Your Key Responsibilities:

  • Supporting small and large incidents by distributing bottled water directly to our vulnerable and non-vulnerable customers.
  • Setting up, supporting/managing bottled water stations.
  • Developing site-specific arrangements for key stakeholders (ie hospitals, Prisons, schools).
  • Provide support to our customer response during incidents.
  • Communicate effectively with colleagues & customers to ensure smooth delivery operations.
  • Driving a company-provided van by road traffic legislation at all times.
  • Maintain the vehicle in good condition and report any issues promptly.
  • When not at an incident, you'll carry out a range of customer-focused duties, many of which will help us be as prepared as we can be for any incidents that may arise.

Our Benefits:

  • The salary for this position is £23,000 per annum increasing to £28,000 with experience and skills.
  • You will receive 24 days holiday per year increasing to 28 with the length of service.
  • Overtime opportunities are available.
  • Uniform provided.
  • Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
  • Personal Medical Assessments – Open to all once a year.
  • Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Why Choose Us?

At Thames Water, we recognise that people are at the heart of our business. We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, backgrounds, and differences that each individual brings.



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