Service Delivery Director
2 weeks ago
The role of Service Manager is a critical part of our team at Venatu Recruitment Group. We are seeking an experienced professional to take on this challenging position and drive business success.
About the Role
This is a leadership position responsible for overseeing the service operations within our main dealer environment. The successful candidate will be able to demonstrate strong leadership and people management skills, with a proven track record in generating impressive results by increasing performance, profitability, and operating efficiency.
Main Responsibilities
As Service Manager, you will be responsible for implementing and maintaining effective processes to achieve the highest possible customer satisfaction levels in excess of the manufacturer national average. You will also monitor and control costs in line with the business plan, whilst maintaining quality standards and customer service. Additionally, you will ensure accurate collection and recording of customer data in line with Group standards, adhere to manufacturer standards, and maintain a safe working environment.
Key Skills and Qualifications
We are looking for a highly motivated and experienced individual with a successful track record within a main dealer environment. You must have previous experience within a similar role and be able to clearly demonstrate your ability to generate impressive results. Strong leadership and people management skills are essential, as well as strong communication and organisational skills.
What We Offer
In return for your hard work and dedication, we offer a competitive salary package, including £50K basic - £65K OTE, plus a range of benefits such as 25 days holiday rising with length of service plus bank holidays, access to our online rewards platform, preferential service rates, colleague purchase scheme, share incentive scheme, pension, enhanced maternity and paternity benefits.
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