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Aftersales Department Head

2 months ago

High Wycombe, Buckinghamshire, United Kingdom Jago Consultants Full time
About the Role

We are seeking an experienced and successful Aftersales Manager to lead our service department at Jago Consultants.

The ideal candidate will have a proven track record of success in a similar role and be able to demonstrate strong leadership and management skills.

Key Responsibilities
  • Oversee all aspects of service department operations, including CSI surveys and performance monitoring
  • Challenge and drive the performance of service department staff, focusing on customer satisfaction and staff development
  • Manage and motivate the team to achieve long-term staff delight and potential progression
  • Control costs and monitor performance against agreed targets and budgets
  • Recruit and develop a high-performing team, with a focus on customer satisfaction and staff development
  • Review and analyze service KPIs to identify areas for improvement and develop targeted marketing strategies
About You

We are looking for a candidate with a stable career path and previous experience as a Service Manager or Aftersales Manager.

The ideal candidate will be a 'leader' of people and an ambassador for the brand and dealer group.

What We Offer

As a valued member of our team, you will have the opportunity to work in excellent facilities and enjoy a rewarding package, including a company car and pension scheme.

We are committed to providing long-term career progression and a supportive work environment.